Perrygrove Railway Tourist Attraction Reviews Summary

Attractions and Activities

Pros:

• "Visitors can explore treetop walkways, bridges, and even a treehouse, all while learning about the forest's flora and fauna."
• "An amazing treetop adventure play area!"
• "Train ride is about 30 minutes, the tree house playground is fantastic (and semi-accessible for wheels too)."
• "A playground under a barn cover makes this great for shade or shelter from the rain."
• "The train service have 4 stops. When you get down at the last stop there is a play area for kids with swings as well."
• "Great tree top play area, easy walk through the woods."
• "The woodland adventure playground was great especially the slides!"

Cons:

• "It felt a little lacking in entertainment considering the entrance price."
• "Much smaller than their website would have you think."
• "Really not enough to warrant as much as a half day out - struggled to spend 2 hours here."
• "The playground was also disappointing and offered very little for children over the age of 3."
• "The treetop adventure is really not really an adventure."
• "There is very little to do whilst waiting."
• "Felt that the train stop at the far end could do with something else for the kids (logs to climb on, slide, wooden natural play) not just grass and picnic tables."

Staff and Service

Pros:

• "The staff are friendly and polite and there's good provision for wheelchairs and pushchairs."
• "Very well managed with friendly staff."
• "All staff were especially wonderful and welcoming."
• "Staff all friendly and very helpful."
• "Staff were all brilliant there - friendly, always had a smile and informative."
• "Staff are incredibly friendly and welcoming."
• "The staff are friendly and helpful and prices are quite reasonable really."

Cons:

• "On arrival we were spoken to with a terrible attitude by the driver."
• "Hannah your new female steam train driver told us NO & to get off."
• "We were overcharged on entry and shrugged at when questioning it."
• "Woman at the ticket booth was lazy, unhelpful and refused to have a positive attitude with the children present."
• "Service could have been a lot better. For example, they refused to let my wife into the cafe with our baby unless she paid an entry fee."
• "Somewhat spoiled right at the start by being counted onto the platform for the first train only to be told the train was full."
• "Only criticism is the girls working in the cafe/gift shop today. Really can’t be bothered attitude."

Value for Money

Pros:

• "The tickets were well priced (pre-booked) and the website actively encouraged bringing your own picnic."
• "Train ride was fun as always, satisfying value for money."
• "Certainly worth the money - and the cafe was nice as well."
• "It's great value, when you can ride the little steam trains as often as you like."
• "A £10 adult entrance ticket allows you unlimited trips on the railway."
• "Prices are fair, can tell everything is maintained with care and passion."
• "An excellent day out, worth every penny, although it's not that expensive to start with."

Cons:

• "The prices were slightly steep but we though we would give it a go."
• "This is an expensive half day out."
• "Paid £10 per adult for the 'train ride' ...If you'd have sneezed, you would miss the whole thing."
• "For £28 entry for 2 adults and 1 child, I would have at least expected a half day but in all honesty, we had to pad it out to two hours."
• "Very pricey for what it was.... basically a cute little train ride through a small wood."
• "Shame the steam trains only run on weekend. However £27:50 was a bit steep for four of us with just the Train and a small park."
• "Feel rather cheated & annoyed after a 42 mile trip to get there to then be charged £27 for 2 adults and our 26 month old son."

Facilities and Cleanliness

Pros:

• "All facilities were open (excluding the indoor picnic area at the bottom) and were clean."
• "The cafe was clean and the staff polite and friendly."
• "The cafe is very clean with nice food and drinks."
• "Good to see the abundance of hand sanitiser dispensers around the attractions and the helpful and pleasant staff cleaning all the time."
• "It was clean and well laid out and the train ride was pleasant enough."
• "The whole place is well kept and each of the staff very welcoming."
• "The cafe was clean and we had lovely ice creams and wonderful coffee."

Cons:

• "Lack of space in the café and grotty old toilets were the only real downsides."
• "The toilets were outside, dirty and cold, not great for changing babies."
• "The tree top walkway was fun, although littered with a bit of rubbish, which was a shame."
• "Cafe a bit disappointing, had run out of most food when we went in at 1230 and service was very slow."
• "It was just a shame to witness the girls in the cafe talking about how they were going to quit & what job they would be looking for whilst having no customer service with the long queue of visitors at the kiosk."
• "We found the cafe had very little in terms of variety of foods and at times the queue for the cafe was crazy long."
• "The cafe had a very limited choice of food and drinks."

Food and Dining Experience

Pros:

• "Cafe with drinks & food not over prices."
• "Lovely cafe around the woodburning stove with another traintable to play on."
• "The cafe was bustling and looked quite good."
• "Certainly worth the money - and the cafe was nice as well."
• "The cafe was clean and the staff polite and friendly."
• "Great café with hot food and reasonable prices."
• "The cafe is very clean with nice food and drinks."

Cons:

• "Not much on the menu in terms of food."
• "Cafe was very poor."
• "I think the only downside if I was being picky was the food selection."
• "The only downside was the food in the cafe, which was a bit basic e.g cuppa soup, and an unusual selection of sandwiches for the kids."
• "Cafe food not that great, better to take your own picnic if possible."
• "The cafe had a very limited choice of food and drinks."
• "No hot food to sell all before 1pm. No excuse for bad manners."