Address: Hurst Ln, Auckley, Doncaster DN9 3HQ, United Kingdom
Phone: +441302535057
Rating: 4.2
based on 147 reviews.
Decoration and Atmosphere
Pros:
"The whole restaurant was decorated amazingly, we enjoyed the sound effects and robotic dinosaurs."
"This is an incredible dining experience with amazing scenery, animated dinosaurs, light and sound effects and smoke."
"The decor is brilliant with animatronic dragons and dinosaurs and live actors and special effects."
"There is so much going on inside with pirate, Aztec, dinosaurs, and dragons to mention just a few!"
"The theming is phenomenal!! We absolutely couldn’t fault it."
"Perfect if you wanted to do parties for your kids as there is tons to look out for, loads that could be themed."
"The restaurant itself is really well done and similar to rainforest cafe."
"This place is great excellent, this is the second time we have been, the kids absolutely love it."
Cons:
"The waiting staff dancing with tea towels briefly were the only entertainment we saw."
"Unfortunately the service was still not great, while the server was great, just took along time to clear plates, bring mains out."
"There is very little experience except a few moving plastic objects."
"I understand the experience is the big draw in this place, but the food is extremely poor."
"Food was terrible greasy only warm adult meals came 20 mins before kids meals."
"Not likely to repeat the experience. Very disappointing."
"We had to leave in a rush as the burgers went straight through us."
"We waited around to be seated as the reception staff were busy answering the phone."
Service and Staff
Pros:
"Staff were lovely. It was my daughter's birthday they wished her a happy birthday with a candle in her ice-cream sundae."
"The wife and I went to Yorkshire Wildlife Park for our 4th wedding anniversary, and when we ordered our dessert, they personalized it for us."
"The staff were super friendly / attentive to the kids - asking them what their favorite animals were and having a joke with them."
"Absolutely amazing place, fantastic service from the moment we walked in right through till the end."
"The staff were fantastic, professional and welcoming. The food was great and they didn't get 1 thing wrong, sorting an order for 20 people."
"Staff are very friendly and attentive. Orders taken and food comes promptly."
"Great staff, surprisingly excellent food, and so much going on!"
"The staff were polite and friendly. Loved the dinosaur and pirate surroundings and the entertainment was so amazing."
Cons:
"The only thing that let it down was the service. We were shown to our table and after 25 mins finally managed to get the attention of one of the busy servers."
"The service was very bad I asked for a plain ice cream for my child she brought it was all sauce on I explained I wanted plain she huffed and puffed."
"The staff member placed us on the first table as you entered the restaurant. A few meters from the door."
"Service was poor despite it being quiet. Food was ok but expensive."
"Our waitress came over to ask who took our order...he hadn't put it in. We left and requested to speak to the manager."
"Left waiting quite a lot despite it not being busy. Plates not cleaned away, condiments not offered and never given a choice to view deserts."
"We booked for a family tea before going to see the winter lights...What a disappointment, we waited around to be seated as the reception staff were busy answering the phone."
Food Quality and Variety
Pros:
"The food was delicious, and the staff were fantastically helpful."
"Food and service were excellent but the setting is what makes this restaurant something different."
"The food is simple but good quality and reasonably priced."
"The food was great, the staff are friendly and happy and the atmosphere is fabulous because you're surrounded by dinosaurs!"
"Everyone enjoyed the food and the dessert platter option was delicious with huge portions of each of the 3 desserts on the plate."
"The quality and quantity of the food was great along with the customer service."
"Food was really nice and portion sizes for adults and children was spot on."
"Food, good options for mains, including vegetarian and vegan."
Cons:
"Decent food. That you could argue was a little expensive if viewed on its own."
"I struggled with the menu would have liked to see more healthier options. I had a cheese burger, I was expecting gourmet for the price. Just a standard run of the mill burger."
"I have had better quality food in weatherspoons at half the price."
"Food is pricey, and it's not the biggest menu, however the food we had was phenomenal!!"
"Food was shocking. Waited 50 minutes for it to come it cold and the chicken so dry."
"The food choices had changed and were not as good."
"Food was terrible greasy only warm adult meals came 20 mins before kids meals."
"The food is of good quality and presented well even though the menu choice is a little small."