Kervan Sofrasi Restaurant Reviews Summary

Customer Service

Pros:

• "The staff entertained my grandson when he was walking round the restaurant."
• "Baran who was very friendly and accommodating."
• "Good customer service."
• "Staff are very friendly and attentive."
• "All the staff were courteous and polite."
• "Staff are very friendly and helpful."
• "Their waiting staff add to the positive experience."

Cons:

• "customer service was very stiff and unprofessional."
• "Then it started to get really, really busy. Customer service went out the window."
• "Never smile."
• "Look annoyed when you ask for more sauce or napkins."
• "The service was absolutely terrible."
• "Staff did not pay any attention, completely ignored us and had a lackadaisical attitude."
• "The restaurant was understaffed and the staff that were serving kept on saying 'hold on' as their attention was elsewhere."

Food Quality

Pros:

• "Kebabs are great, served with a good presentation."
• "The food is your usual Turkish fanfare. Decently priced and good portions."
• "The food served very quickly and was really tasty."
• "This Place has a good buzzing atmosphere with a very relaxing time."
• "Their salad and starters are just delicious."
• "The food is delicious."
• "Food was excellent. The meat was tender. Everything cooked to a high standard."

Cons:

• "Our lamb and chicken shish was undercooked/almost raw."
• "The food not only came late but was half cooked."
• "The meat had no taste, the rice was soggy and the tomatoes and peppers only LOOKED as though they were grilled, in reality, they too, were raw inside."
• "The food was awful and a result I’m having to write this review at this time because I can’t sleep due to having diarrhea."
• "I don't like their oiled bread."
• "The meat was hard and un-chewable."
• "The chicken had a very bad funny smell the chicken and lamb doner was raw and hardly cooked, all the other meats were not fresh and tasteless."

Value for Money

Pros:

• "Large portion with free condiments yoghurt Turkish condiment and hot free bread."
• "The portions were large and the price very reasonable."
• "The price was good also, surprised with amount of food that came out from a £20 bill for two people."
• "Great meal for under £10."
• "really good value for money."
• "The food is very good and not expensive."
• "Food is excellent and very reasonably priced for the portions which are generous."

Cons:

• "Disgusting would not recommend over priced I also paid £12 for 2 rice puddings!!!!!"
• "Nevertheless, the prices are extremely high compared to other Turkish restaurants."
• "Very disappointed with the pricey food and drinks."
• "Too expensive for that kind of quality."
• "To have a meal for 6 cost you £150 with 8 soft drinks and 4 waters totalling over £50 is not what I would call a great experience."
• "Lots of food but the price was £25.00 and considering its mostly cucumber, eggs and tomato its not worth it really."
• "The special is a littly pricy but is best for 2-5 people."

Atmosphere & Decor

Pros:

• "Nice atmosphere. My younger daughters wanted to stay there!"
• "Seating outside in a beautiful covered area is a BIG bonus on a nice summer day."
• "Great sandy decor with a friendly family atmosphere."
• "Beautiful restaurant beautiful food."
• "This place has been refurbished with a new look and feel."
• "Immaculate surroundings. Always a warm welcome here."
• "The place was decently sized and they easily fit our group of 18. The scenery was a simple wood textured style and what my friend called 'A fancy kebab shop'."

Cons:

• "The place has gone down hill."
• "A bit of a problem is that the front door does not close properly."
• "toilets not working properly and the fun on frying hands you can stand up to 15 min to dry your hands."
• "Decor 4/10."
• "The ribs are either very rarely Cooked or over Cooked."
• "The food is over priced and bland."
• "The food had an unpleasant odour."