Sofra Restaurant By Chef Dr. Huseyin Ozer. Oxford Street Reviews Summary

Service

Pros:

• "The employees helped us a lot with attention."
• "Despite other recent comments and being a busy night, service was prompt and attentive."
• "Who I presume was the owner of the restaurant, Murad? was very very welcoming, such a kind man, and offered excellent service."
• "We were pleased to find Sofra still open after 9.45pm on a Saturday night, and found the staff attentive and friendly."
• "Waiting staff attentive and friendly."
• "We were impressed by their customer service."
• "Fantastic service by all, especially Giuseppe (who was insanely polite, totally professional and over-the-top accommodating)."

Cons:

• "Worst service experience in London. Very rude “manager” who was giving us attitude."
• "Dreadful service, staff were rude."
• "Service was bad, the food came very late, portions were very small."
• "The service is very slow we ordered a burger and wrap two relatively quick dishes these took over 45 mins to come!"
• "The service was terrible, really simple things seemed really complicated."
• "The service was below average, the food was less than basic."
• "Worst service ever."

Food Quality

Pros:

• "The bread they served with hummus was fresh and tasted great so that was good."
• "Really great food."
• "The food is very traditional Turkish and I find it to be a light and healthy meal, but also incredibly tasty."
• "The food served was not only nice but also incredibly delicious, making the dining experience truly enjoyable."
• "All of the dishes were exquisite: We tried the spicy octopus, rump steak, spicy prawns and zaatar pizza; all were fantastic!"
• "The meats were tender, cooked to perfection & seasoned well."
• "Chicken curry with basmati rice was really good."

Cons:

• "The food lacked flavor and was was not as I expected compared to the pictures and reviews online."
• "The food was also subpar with tiny portions for the prices on offer."
• "The food. The wait staff. The menu. It's all tired."
• "The food was no where near to delicious Turkish cuisine. Plating was very small, dull and not tasty or appetising at all."
• "Food? Below average & over priced."
• "The food was not great at all & two of our dishes were forgotten."
• "Appalling quality of food. Raw and undercooked."

Management and Staff Attitude

Pros:

• "The manager was such a sweet lady."
• "Lovely stuff and specially Nilgun😍"
• "The lady in charge was particularly nice despite being very busy."
• "Thank you for all your hospitality."

Cons:

• "The management was arguing with waiting staff and they just looked unhappy to be there."
• "This manager started losing his cool in front of a packed restaurant, shouting trying to intimidate me and was definitely racist too."
• "The manager also treated the employees like rubbish i felt so sorry for the way they was treated and spoken to!"
• "Management behavior lacked hospitality standards."
• "Just below any standards, at least for the London scene- racist staff and poor and super slow service altogether."
• "The is owner is arrogant, bad attitude."
• "The host was extremely rude throughout the evening making us feel like we were an inconvenience being there."

Value for Money

Pros:

• "Prices were very reasonable."
• "Also very reasonably priced for the area."
• "Second round steaks came through once we sent it back and it was quite good and great value for money cuz we couldn't even finish the steaks!"
• "Our food was very good and reasonably priced."
• "Prices are great value (for London) and the portions very generous."

Cons:

• "What we got was priced as a main but was no more than a starter."
• "The tiny portions of food were overpriced, bland and resulted in 24 hours of sickness."
• "The food was very fatty and small portions and expensive."
• "Extortionate prices and minimal, low quality food."
• "A tad overpriced, as expected in one of the most central areas of London."
• "Price is not worth it at all. We paid almost 40gbp for only 2 dishes and a drink."
• "The price is more on the expensive side for food portion."

Cleanliness and Hygiene

Pros:

• "Cleanliness 10/10."
• "Nice restaurant with options to sit in or outside. Lovely interior and beautiful set up ahead of customers' arrival."

Cons:

• "Hygiene is awful - toilets are in horrible condition."
• "The glasses were really dirty even after being changed."
• "Very dirty bathroom. Even one of the waitresses got out of the bathroom without washing hands."
• "The toilets were very dirty as well as the stairs to go downstairs, oily/slippery."
• "The toilets are located right next to the kitchen in the basement, the smell was horrible."
• "The toilets are now upstairs, via the narrowest, most dangerous stairs I've seen in public ever."
• "The staff were so rude. The plates on the table were dirty and had not been cleaned properly."