Torello Lounge Reviews Summary

Category: Restaurant

Address: 57 High St, Prestatyn, LL19 9AH, United Kingdom

Phone: +441745856192

Rating: 4.5
based on 160 reviews.

Ordering System

Pros:

  • "you order via a link from your phone and drinks and food get to the table very quickly."
  • "You are able to order via the bar or the simpler way of online from where you are sitting which I always find much easier."
  • "we ordered on the app, it didn't take long for the drinks to turn up and the food quickly followed."
  • "Ordered using the website with no problems."
  • "You can order food at your table. Scan in the QR code and it comes very fast."
  • "Ordering at the table on the app is an easy process and everything came together and quickly even though it was really busy."

Cons:

  • "The payment terminal is also positioned so that you cannot actually see the amount when using contactless."
  • "Our waitress did apologise but no explanation was made."
  • "Absolutely the best restaurant in Prestatyn better than the cook house."

Food Quality

Pros:

  • "The food here tastes really nice! The chilli beef brisket was really good."
  • "The food well unbelievably cooked to perfection super tasty."
  • "Food was fantastic, it was quality food cooked perfectly."
  • "The food is always delicious here."
  • "Food was excellent and really varied."
  • "The food was served quickly and was well presented."
  • "Absolutely amazing service and food always as it should be."
  • "The food is very good, although I'm told the beer selection is less so."

Cons:

  • "One of my favourite places to eat and drink but was very disappointed with service received last night after being overcharged."
  • "The food wasn't bad by any means but all the poached eggs were overdone."
  • "My wife ordered from the supposedly gluten-free menu as she is gluten intolerant, although it tasted great it made her ill."
  • "My mother ordered Steak fritte (medium), it was awful."
  • "The food was lovely, front of house service was non existant, was busy but staff had no real direction."
  • "Had to wait nearly 30 minutes for breakfast.over cooked sausage, hard egg, tiny amount of beans."
  • "I had an all day breakfast (veggie) and the eggs were mostly raw."

Service

Pros:

  • "A lovely place, friendly staff and great food."
  • "Staff were super friendly, amazing craft beer on tap by brew dog."
  • "Service was amazing, greeted as soon as we entered and a table was quickly prepared."
  • "Staff were so friendly and welcoming and gave our dog water and treats."
  • "Staff asked as soon as we entered about allergies, gluten free etc."
  • "The staff are very welcoming and friendly."
  • "The staff were very friendly, attentive, and couldn't help enough."
  • "Staff are always friendly and the food is always delicious."

Cons:

  • "My wife ordered from the supposedly gluten-free menu as she is gluten intolerant, although it tasted great it made her ill."
  • "The food was really nice. Good choice of GF meals and desserts. However, the service was not great."
  • "Staff had no real direction, wondering around taking ages to clear tables and seat people."
  • "I had to walk around the restaurant looking for a knife and fork."
  • "I asked whether there was a table of 4 available to which he says “No we have nothing at the moment.”"
  • "We waited for a good 20 minutes after booking in and nobody came to even speak to us."
  • "Awful service, had to wait nearly 30 minutes for breakfast."

Ambiance and Decor

Pros:

  • "I really liked the decor in here and if you like vintage style then this would be somewhere that would really appeal to you."
  • "This place is quirky in its interior and it’s extensive menu."
  • "Decoration was very different, honestly couldn't describe the type of style but was very quirky/retro."
  • "Lovely bar and restaurant. Food delicious, quick friendly service, everything spotlessly clean."
  • "Such a cosy place and they even have an outside patio!"
  • "Food was lovely, front of house service was non exsitant, was busy but staff had no real direction."
  • "Lovely decor, very carefully and tastefully thought out, with some wonderful quirky touches."
  • "Absolutely fantastic, we went in without reservation and were sat in minutes."

Cons:

  • "Average place. It was a bit of a strange atmosphere with order at table and wait at the front of house to be told, sit where you want."
  • "My only issue would be that tables weren't cleared as soon as people left, and sometimes not for quite a while afterwards."
  • "It's a shame because everything else felt perfect, but not sure if I'd return as I'd be embarrassed to bring someone else out to a nice restaurant with dogs barking and getting hairs in their food."
  • "The service we received from Dean was also excellent. Thanks for a wonderful evening. ⭐️⭐️⭐️⭐️⭐️"

Value for Money

Pros:

  • "A bit more expensive than your average cafe's but worth it."
  • "We have taken afternoon lunch there. We just loved their dishes thats why we again ordered extra dishes/food."
  • "Great choice of food & drink in family-friendly surroundings. Managed to fit family of 6 at short notice in wet weather."
  • "We went for dinner tonight! The staff were really friendly and we were sat down straight away without any booking."

Cons:

  • "We know the price for the food was a bit dearer than most places."
  • "The first time there were dogs barking with the owners not caring and it just stresses me out."
  • "The food was a bit patchy in the evening - not sure the menu made much sense."
  • "I asked for the Vegan brunch and was asked ; “is that an allergy “ ? Umm no it’s an ethical way of life."

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