Nando's Leeds - Cardigan Fields Reviews Summary

Ordering System

Pros:

• "Lucky they don't make you use the app the order anymore."
• "It's great to have free tap water available for guests, without having to ask."
• "I like the fact that rather than queuing up you can use the QR codes at present which makes a lot of sense."

Cons:

• "The QR code scanning system to get a table needs scrapping."
• "Total joke! 1) you have to get the app to order your food! 2)Next to get to use the app you need a code!"
• "Differing abilities to use website led to food being delivered at different times."
• "The systems Nando's have in place are a joke."

Staff and Service

Pros:

• "The staff were rushed off their feet but every single one had a smile on their face."
• "Staff was very nice and friendly despite the rush."
• "A big thank you to the staff they went above and beyond to accommodate my autism daughter today."
• "The manager Maisie's customer service was on point, she was very friendly helpful & welcoming & had a really good energy about her making the atmosphere much nicer than previous visits."
• "Hats off to the manager, who is clearly doing a great job running such a busy store and keeping all of his staff so happy!"
• "The staff are so attentive."
• "The staff couldn't be more accommodating, even though it was very busy they still made time to ask if all was OK, very impressed."

Cons:

• "However another manager who works there didn’t do what they said they were going to do so caused issues."
• "Manager ridiculously rude and unprofessional."
• "We didn't feel like the staff looked after us at all."
• "Went to pick up some food was stood waiting at the door. All the staff blanked me and kept walking past."
• "Young manager (R) on the tills is so rude and the way he spoke to me and my youngs kids was unacceptable."
• "Staff in Nandos always rude and forgotten how to smile at customers."
• "Staff are so lazy and walk as though they have all the time in the world."

Food Quality

Pros:

• "The food is excellent and the service is good."
• "All the various dishes were cooked to perfection, service was swift and a buzzing atmosphere."
• "The food was tasty as always and came out quick."
• "The chicken and sides were great."
• "Chicken was nice and juicy, chips fresh and crunchy, rainbow salad nice."
• "My food has always been delicious and well cooked."
• "The chicken was nice and tender with a great punch of peri-peri sauce."