Bella Italia - Castleford Reviews Summary

Food Quality

Pros:

• "Food was prepared freshly and delivered swiftly - very tasty."
• "The food was lovely & arrived on time, we didn't feel rushed at all & nothing was too much trouble."
• "Food was delicious - especially the pizza."
• "The food was timely (it was quiet) and it was cooked well and tasted great."
• "The food was fresh and the staff are a credit to the business."
• "The food was amazing and could not fault a single thing!"
• "Food was great and service was quick!"

Cons:

• "The BBQ chicken starters were disgusting."
• "Their potato dumplings and chicken was probably the worst meal I've had, tasteless and a game of hunt the chicken."
• "Our Pizzas we're probably the worst we have ever been served in a restaurant."
• "The garlic bread was cold and looked like it had been made yesterday."
• "The pizza was definitely the worst I have ever had. It was like a cheap asda range. Dry, thin, tasteless and small."
• "The food was tasteless, one meal came out cold."
• "The food was very processed and bland."

Service

Pros:

• "Very good service from my server Amalia, very fast polite and asked me straight away about any allergies."
• "Jamie at the Castleford Xscape restaurant was absolutely fantastic!"
• "Our experience was fantastic - very Covid friendly and made us feel very safe."
• "The staff were very friendly and efficient the menu is very good we did not have to wait long for our first course."
• "Friendly service from our waitress."
• "The staff were all great, especially Brad who really couldn't do anymore for you."
• "Service was fantastic from start to finish, the lady that served us was so attentive."

Cons:

• "Service was poor, had to wait a long while until we got asked if we would like a drink."
• "Complained to waitress and supervisor didn’t seem bothered."
• "The service was the worst I’ve ever had in a restaurant anywhere."
• "Service was appalling. 4 of us dining."
• "Service was a little slow and no spoons for 5 mins for our children to eat their deserts with."
• "Waited ages and ages for service."
• "The service was terrible, there was only us and 3 other families in the restaurant, but still took staff 10 minutes to greet us."

Value

Pros:

• "Really good value for money, food was fab."
• "Prices were good (4 people*3 courses+drinks) came to £100 so good value."
• "Food offers on the 2 courses is very reasonable and prices for the kids meals are reasonable too."
• "Was good that the kids meals were £1."
• "Good value - but only if you get a token online from their website before visiting."
• "Great value using the TasteCard, which is reflected in the rating."
• "The set menu is good value for money."

Cons:

• "Quite pricey as well, we paid a total of around £40 for a starter, 2 mains, a cocktail and a soda."
• "My only critique really is that the soft drink prices are on the high end considering RRP is a fraction of what they are charging."
• "Won't be back as not cheap either even with the kids offer on."
• "Overpriced, small portions!"
• "A LOT of money for basic food please improve!"
• "The food overall was expensive considering what we got."
• "For a price of £15 it wasn’t worth a penny."