The Elite Fish & Chip Company Reviews Summary

Food Quality

Pros:

• "The fish Elite serves is ultra fresh, pure white and just falls apart as it should."
• "The fish was beautiful with crispy batter."
• "Haddock was very tasty in a light batter."
• "The food is excellent, nothing is frozen, all is fresh."
• "Fish perfectly prepared, moist without being soggy with fresh taste and crispy batter."
• "The fish and chip special with haddock is tasty and cooked to perfection, the tempura type batter is crispy and thin."
• "Good takeaway nice big fleshy firm Cod in light crispy batter."

Cons:

• "Used to be so good! Recently gone downhill and so greasy such a shame but won’t be returning."
• "This used to be a great quality shop, standard seems to have dropped lately. Batter is tasteless and not as crispy as once was!"
• "Chips where good fish cooked to order had lost its batter during cooking and it was swimming in crease."
• "But unfortunately my fish was lost in a sea of batter!! Very disappointing as I was looking forward to a nice bit of cod."
• "Found chips to be undercooked (a little hard) and batter on fish a bit too greasy."
• "Fish was freshly cooked but was so greasy under cooked inside soggy and gooey, also fish very watery and tasteless."
• "The batter on the fish was so think that under the outer crisp layer it was dough like and virtually raw."

Service

Pros:

• "The service was spot on."
• "Super friendly service, waiting time for food is acceptable."
• "Service quick and friendly."
• "Service was exceptionally good."
• "The staff were brilliant and went above and beyond."
• "The staff were really polite, helpful and efficient."
• "Service was good, very friendly, our server was able to answer our questions easily and was very polite."

Cons:

• "Visit to tritton road fish and chips sunday poor service food ordered as you walked in and then mix up when you get to till not just us."
• "Used the click & collect twice now & despite arriving at my timeslot, the order's not been ready."
• "Not ideal service and missed items with takeaway."
• "Paid £14 for 2 large battered sausages and chips, one with gravy one with curry sauce. I'm disgusted at the size of the portions and the dribble of gravy and curry sauce that was given."
• "Shocking customer service. Click & collect - Albeit I ordered wrong collection time, I asked about my order but was told by a manager very curtly and as a manner of fact that I should join the takeaway queue and pay again!!"
• "Had 2 young ladies provide the service a very simple order and neither listened properly."
• "We sat her in reception so we could pay the bill, but was greeted by a very rude lady arguing with what we had."

Value for Money

Pros:

• "Not only were the meals affordable and scrumptious."
• "Generous portions and good value for money."
• "Great fish and chips and amazing portions, ideal for families and children well catered for."
• "Good food at reasonable prices."
• "The portions are of a good size too we have their meal deal which includes bread and butter and a drink."
• "Can highly recommend 😊."
• "The portions are Huge."

Cons:

• "Really disappointed today. £14 for chips, fishcake, pie and two portions of peas. Price itself was not necessarily an issue however the portion sizes were so small!"
• "The 3 meals we ordered tasted ok but a bit on the expensive side (came to £33)."
• "My 2 most recent click and collect orders have been very poor quality and poor value for money."
• "Portion sizes of chips aren't very generous either."
• "Shame I ended up leaving disappointed and will not be returning especially when I ended up paying £40 for 2 kids meals with drinks and 1 adult fish special meal and the sausage and chips meal I ended up with its almost double the price to go in the restaurant."
• "Prices are a touch high."
• "Food was nice but portions were quite small and prices very expensive."