The Wetherby Whaler - Outwood Empire Reviews Summary

Food Quality

Pros:

• "The curry sauce is nice and so is the sausage."
• "Excellent Gluten Free fish and chips that I have missed out on for the best part of 15 years."
• "Fish was definitely fresh and high quality."
• "Beautiful fish. Nice chips. Good prices."
• "The quality of the food was excellent."
• "Great food cooked fresh to order. Served within minutes and piping hot."
• "Always excellent fish... Always excellent chips."

Cons:

• "Portions are inconsistent, so it's not always clear whether I need to order two portions of chips or three."
• "Fish cake was very dry must of been sat there hours!!"
• "Fish batter burnt, the same for the sausage and a fritter, chips under cooked."
• "The fish doesn't seem to be as fresh as their main and original shop on Denby Dale Road."
• "Food not bad but not hot enough."
• "The batter on the fish was soggy, not the nice crispy batter we usually get."
• "The fish was inedible, it tasted old and was hard, the chips were overcooked and the sauce was like water."

Service

Pros:

• "Simply divine. Quick service, polite staff and very accommodating of the children - they even have a children's club."
• "Service is very good."
• "The staff were very attentive and over all a pleasant experience."
• "The service was great and the quality of the fish and chips was spot on."
• "Service exceptional, served by polite staff at payment and serving window."
• "Staff always lovely."
• "The customer service was fantastic."

Cons:

• "A lot of staff appearing to be busy doing nothing, also children belonging to a member of staff running round."
• "The staff were a tiny bit slow but they're mostly good and professional."
• "Service was terrible, half of the orders had sides missing."
• "Poor service in restaurant. Got order wrong twice."
• "Staff were pleasant but quite slow to acknowledge us and take our order."
• "Nice food but really bad service at the drive through."
• "Service was very poor."

Ambience & Decor

Pros:

• "Good ambience - had 80's music playing in the background and on the big screen."
• "The Empire is a fish and chip restaurant, the interior is decorated with stars from yester year."
• "Seating area is roomy. A relaxed atmosphere."
• "Decor is cool."
• "The decor is spectacular too x."
• "Beautiful clean and fresh decor."
• "Decor is great for any movie lover, definitely worth a trip."

Cons:

• "Now it just looks plain and boring."
• "The chairs look and feel old and soiled."
• "Decor is based on a cinema but it's very dated and a bit dingy, it could be a nice space if refurbished."
• "They're a hodgepodge of designs and materials that are comfortable, but dated."
• "Shame about the entrance porch looks cheap and tacky with the screen printed sign."
• "No cheap seating anymore = bad."
• "The drive through road is in need of repair, too."

Value

Pros:

• "We ordered a pensioners special which was more than enough for a smaller appetite."
• "Good environmentally friendly packaging on the takeaway."
• "Price wise reasonable not too crowded and staff nice and friendly."
• "Good prices."
• "Very good value for money to eat in and the giant haddock is exactly as described."
• "Wetherby Whaler is always top quality at a reasonable price."
• "Great food, great service, great price, great atmosphere."

Cons:

• "Over priced compared to other chippys in outwood."
• "Regular fish and chips x 2... £33. I don’t think we’ll be calling back there."
• "It is a very expensive meal here and it takes a while."
• "Portion sizes are also very small and the prices are high."
• "For a start it's pretty expensive."
• "Mediocre chippy in my opinion!... It’s also pretty steep price wise."
• "Overpriced and under portioned also staff cant get order right."