Gusto Italian Reviews Summary

Atmosphere & Decor

Pros:

• "In terms of the interior, I found the lighting calming and the surrounding decor created a nicely intimate atmosphere."
• "What really made the evening was the ambience of the place and the service."
• "The atomosphere is perfect and the staff are friendly and helpful."
• "The decor is really really lovely I do love fairy lights haha."
• "The surroundings were very tasteful and the atmosphere relaxing."
• "The ambiance was fantastic."
• "Atmosphere is perfect for special occasion or romantic meal!"

Cons:

• "The music was way too loud."
• "It was really cold in there, most of us were sitting in our coats."
• "The phone also kept ringing and ringing right next to our table and no one picked it up so not a great atmosphere."
• "There was no Xmas music, the atmosphere a bit flat."

Service

Pros:

• "Our server, Chiara was so attentive and looked after us perfectly all night."
• "The manager, Curtis got us seated quickly and was so friendly and welcoming."
• "Special shout out to Ellie for being a wonderful server."
• "Gareth our waiter was excellent, very professional and made us feel very welcome, and most importantly service with a smile."
• "Service was great across the board."
• "Our waitress was extremely pleasant and attentive."
• "We were served by Jemima she was very welcoming and knowledgeable about the food and drinks."

Cons:

• "Service was sloooow, even allowing for the fact that the group didn't arrive together."
• "Service could have been better. Waited 15 mins at table before waiter arrived."
• "Service was nice and friendly but SLOW and perhaps inexperienced."
• "Service very slow and disorganised."
• "The service was extremely slow."
• "Got majority of the evening we were forgotten about, are drinking didn’t arrive until our food did."
• "The waitress seemed far too busy and rushed and we had to wait long periods before our table could be serviced."

Food Quality

Pros:

• "The food was absolutely amazing!"
• "Good quality ingredients are cooked perfectly and presented impeccably."
• "The food absoutely beautiful and the staff were really informative and attentive."
• "Fabulous food, good portion sizes means that you can eat three courses."
• "Everything was perfectly cooked and the flavours were amazing."
• "The food was brilliant, especially impressed with the fillet steaks which were both cooked to perfection."
• "The food turned out to be awesome..."

Cons:

• "Poor food poor service and then had the cheek to put £30 (10%) discretionary service charge on."
• "Food awful tasteless pasta and hard garlic bread and everything tasted of fish!"
• "A lot of the food was indifferent at best - some poorly cooked (zucchini fries); portion sizes seem to have diminished and some dishes did not taste at all good."
• "Very disappointed with Gusto this week. Pizza ovens broken and several dishes not available."
• "Would not go to Gusto's again. Absolute rip off for substandard food."
• "Terrible food. My lamb was in a curry stew as you would have in an Indian restaurant not Italian."
• "Unfortunately the food was very poor, the Garlic bread was awful and the Lasagna was terribly overcooked."

Value for Money

Pros:

• "Especially at January discount price!"
• "Great value at half price."
• "Very good value for money."
• "The set menu was reasonably priced."
• "Food is reasonably priced yet very high quality and with fairly generous portions."
• "We did the very reasonable three course set menu for £19.99 - absolute bargain considering the lamb was around £16 ish on it's own!"

Cons:

• "Expensive. The Mains we wanted were off menu so we chose 4 starters each."
• "Not a huge amount of choice for vegetarians and quite pricey for the food offered."
• "Some colleagues who ate from the standard menu felt it was a bit pricey for what they got."
• "This place is seriously overpriced."
• "Crab linguine at £18 a bit pricey."
• "High prices should mean high quality food."
• "Paid a fortune for 12 meals of children’s portions size at full price. Poor."

Family & Child Friendliness

Pros:

• "Just enough kid friendly activities to keep them occupied (colouring, word games and make your own pizza)."
• "Children were able to make their own pizza and given a chefs hat to wear."
• "Great with the kids and were happy to bring their food out."
• "Great for kids. They can make their own pizza and get a chef's hat."
• "The good things are that babies and elder people have easy access and care here."

Cons:

• "I'm pretty sure they forgot to put her pizza in the oven straight away as it took almost 20 minutes and she got really bored."
• "Children would not have been allowed to make their own pizzas, why suggest it then."