Domino's Pizza - London - Bow Reviews Summary

Delivery Service

Pros:

• "Pizza always coming in 30 min or less, always hot and tasty."
• "The delivery guy was nice. Overall 4 stars."
• "Within 45 mins of ordering it was at the door, no problems at all and would definitely use again!"
• "Our delivery driver was Mabz from the London - Bow store and everything was fab. Mabz was great - got to our address very quick and was so polite too."
• "The pizzas were warm upon delivery."
• "I actually rang the store this evening to say thank you to the team because it was THAT GOOD!"
• "Hesitant to order from here due to the prevalent low reviews but everything went well."

Cons:

• "Twice in a row the app has said delivered but they have been late (today 40 mins late) and the driver claims he had trouble finding the address."
• "Horrible delivery service, the driver was very disrespectful, didn’t want to leave from is car wanted me to go to is car to collect the pizza."
• "Terrible customer service - took 2 hours to deliver our order, got it wrong and it was cold."
• "It's been an hour and 40 since I ordered. I've been standing out in the cold waiting for the driver for at least 20 minutes as I was told he was on his way."
• "Worst delivery I ever had. The delivery guy didn't even bother to come in the estate, he called me while sitting comfortably in his car that was parked on the main road."
• "So you pay £2.50 for delivery and driver does not deliver it to your door! Driver asked me to come downstairs and pick up pizza from his car!"
• "We waited for our pizza for 2 hours and every time we called they lied to us."

Customer Service

Pros:

• "New management has taken over the last year or so which is why I've started using the place again."
• "Always does good pizza 🍕 never had a problem with this branch."
• "The staff on the phone have always been fine with taking orders. Service is always on time."
• "We were blown away by how fresh and tasty the whole order was, as well as literally piping hot straight from the oven."
• "After calling the manager Rabii for a complaint I had for my last order, he sorted it out very quickly. He has been very gentle, polite and nice."

Cons:

• "I took it back to request a full refund and was met with disgruntled staff who made this increasingly difficult."
• "Got my order wrong and were grumpy and rude when I asked them to give me the right items instead, huffing and sighing down the phone from the beginning."
• "Called the store and they were also disrespectful and unhelpful, refused to re-deliver the pizzas and refused to give the customer support number."
• "worst service ever they refuse to deliver to your door if you are not on the ground floor, no apologies no refund confirmation."
• "Impossibly bad service. Hope at least I will get my money back."
• "Poor customer service inside the shop too."
• "Worst domino store ever, it took 1.5 hours and the pizza is still in the store, been starving and the staff is the worst too, had to cancel the order."

Food Quality

Pros:

• "Great Pizzas, efficient services, good value when collecting in store."
• "Thanks Domino's for making our first week of student life so awesome!!!!!!!! :)"

Cons:

• "This is the worst pizza ever the toppings were stuck on the lid which I had to put back, the stuffed crust cheese was green, mushrooms were old and dry and the chicken tasted off."
• "The pizza changed in quality. Dough too thick, toppings scattered on there."
• "The worst pizza’s I have had in a while, had a margarita and chicken tandoori, both were equally disgusting."
• "The meator pizza had toooooo much bbq sauce (to strong) pizza filled me up in 2 slices!"
• "After taking a bite to then realize the slice I bit into had absolutely no cheese."
• "The cheese were burnt on the pizza’s, this one particular takeaway has taken away Dominos good name."
• "The worst dominos I have ever had. Base just tasted if bland tomatoes, really really greasy and the topping were horrible."