Halfords Autocentre Manchester (Northenden) Reviews Summary

Booking and Convenience

Pros:

• "Booked an MOT easily on line - with good availability for the next day."
• "Easy to book online and open Sundays so its a great convenience."
• "Had mot on the car, easy to book online."
• "Booked my MOT on line ..very easy to do ..staff were very helpful when I took my car in."
• "Guys fitted me in very last minute on a Sun... for urgent work, they squeezed me in, called me as soon as on Monday and car was fixed by Monday afternoon."
• "Following the positive experience that my partner had, and her being able to easily acquire an appointment during peak season, I decided to choose Halfords Altrincham for my vehicle's service."
• "Mike at Halfords was able to squeeze me in the following morning, meaning we'll be setting off at 11am - perfect for my babies nap!"

Cons:

• "I had an MOT and full service booked for 8.30am and was told to arrive 10 minutes early. I got there and the shutters down and nobody turned up until 9am."
• "Refused to take my car in for a pre-booked appointment saying they had taken too many bookings."
• "Booking a specific time slot is useless, when dropping off your car they tell you to wait 3-4 hour to just replace a tyre because they have other cars before you."
• "Asked to leave the car there all day for a 60 second job."
• "Wouldn't recommend!! 1 1/2 hours to change 2 tyres."
• "I had my car booked in for an MOT and they parked it in the coop next door and now I have a parking fine!!!"
• "Sadly it's not a good review, I made the booking for my car to have a major servicing several days prior to the appointment... after we made contact with them having had no contact from the centre all day."

Customer Service

Pros:

• "The guys at Halfords were awesome the last 3 times, in 6 weeks, that I’ve been. Very professional, really well spoken, and seem to be far better at communicating, knowing what exactly was wrong with my car."
• "They keep you up to date of the progress by calling you on mobile."
• "Staff always super friendly."
• "I would like to thank the team at Halfords Northenden for sorting out my MOT and repairs quickly and efficiently."
• "Employee was very helpful and explained everything clearly. They kept me updated with how the service was doing and when the car would be ready."
• "Mike you are an asset to Halfords you are professional, extremely knowledgeable, approachable, polite, beyond helpful and have excellent customer service."
• "The staff was very pleasant and went through their findings very thoroughly."

Cons:

• "The centre manager is a complete SNAKE! I had trouble with my engine starting which I have had before and know to be related to my fuel filter."
• "They returned it to me without resolving the issue, which I was disappointed with."
• "MOT appointment. rude person on the main desk busy with his phone."
• "Oh my gosh had a man with brown hair who came across so abrupt and bad attitude like you would not believe."
• "I guess all the staff at this garage were deaf??? No of course not just plain rude."
• "The receptionist was rude and unpolite as hell, did not answered any question and did not eve offered a solution regarding the tyres."
• "The attitude of both members of staff was uncaring and dismissive."

Quality of Work

Pros:

• "Car needed new brake pads...price was great - much cheaper than the Kia garage and car was in and brakes fitted within 1 day of visiting the autocentre to check price and availability."
• "Had not realised that Halfords also had a car garage but I must say what a efficient and inexpensive way to maintain your car nothing was too much trouble and my car was back on the road within 90 minutes."
• "Booked my car in for major service and MOT. They contacted me to advise it had failed and what work needed to be completed. This was done quickly and to a high standard."
• "I've just had a call from Halfords in Northenden. 'Your car is ready sir. No charge. It was just a metal bracket working loose around the exhaust. Come and collect it whenever you are ready sir!'"
• "Fair and honest, only once has one of my cars failed its MOT here and that was a large hole in the sill of the car, i fixed and they retested for me the next day for free."
• "Quality garage that provides efficient car service. Reasonable prices."
• "Always go here for my MOT and never had an issue with the service."

Cons:

• "Took my car for service and MOT in November, they recommended brake pads and discs need changing. I paid over £1000 for them but brakes were making terrible sound afterwards."
• "However, they sold me two motorcycle batteries that had been sat on the shelves for two years. Both flat, both unable to take a charge, both had to be returned."
• "Put my car in to get the tracking fixed. Got it returned with a massive crack in the windscreen."
• "Terrible experience Took my car 10 days ago for the annual service and mot I thought everything went smoothly. However, yesterday I took my car to a different garage to change the brake pads when I discovered that the guys at halfords forgot to tighten a safety wheel nut!!"
• "Awful experience with my MOT at Halfords! Very suspicious circumstances where my car drove to the mot centre completely fine but, whilst there had a complete failure of the coolant system."
• "I left the car for a steering alignment. Next day I drove 200 miles, and the car still doing the same, I've checked the steering adjustments nuts on the ball joints, and they not even touch it!!"
• "Took our car in for a major service and mot. On picking the car up it broke down 1 mile later with a broken alternator."