On Your Bike Reviews Summary

Category: Bicycle Shop

Address: Felbridge Forge, London Rd, East Grinstead RH19 2RQ, United Kingdom

Phone: +441342777700

Rating: 4.9
based on 132 reviews.

Customer Service

Pros:

  • "Many of our riders get On Your Bike to service their bikes before/after their cycle tour - and the feedback has always been excellent."
  • "Servicing and repairs are great value and they're always good for the time frame to complete the job too (no delays or messing around)."
  • "They have always been super friendly and very very efficient."
  • "The mechanic who showed me the boxes and helped put them in the car could not have been more helpful or friendly."
  • "The staff are always helpful and friendly."
  • "What amazing people! Popped in to ask them if I could buy a back reflector for a pre-loved bike I have bought my son & they gave me one & refused to take any money from me for it!"
  • "The staff couldnt have been friendlier or more helpful."

Cons:

  • "Michelle is very rude and condescending."
  • "Unfortunately the lights I purchased are not what I asked for."
  • "This store has the worst customer service I have ever experienced."
  • "Very terrible service very disgusting behaviour from someone when they should be treating me like a valid customer."
  • "I was instead met with the most condescending accusatory women, rather than just fix it she seemed hell bent to point the blame that we have mistreated the bike."
  • "I tried calling no answer so I keep calling to find some one answer then hang up and I went to the shop to be completely Ignored by all the shop workers."
  • "Prices were miss-communicated (not the cheapest either)."

Product Quality

Pros:

  • "Superb shop, highly recommend to anyone looking for a new bike."
  • "The shop is also well stocked, with a range of great bikes and kit."
  • "The bike is top-notch, and I can’t wait to get out and start riding."
  • "They had a great selection of light weight bikes."
  • "The bike was ready for collection very quickly and we were contacted the same day."
  • "Back as a repeat/regular customer with their amazing service, and choice as usual-- have been impressed with Orro bikes."
  • "The shop is well stocked with first class cycles and equipment covering a large range of bikes."

Cons:

  • "I'm afraid I will never come back and will tell others of how you get treated if you dare come in with a problem!"
  • "I am not happy about customer service in store!! I Phone up the store I asked if he can repair E bike for mechanical repair, not electrical related... And then was told from your advisor we don't repair electric bike if you haven't bought from our shop."
  • "The whole process was messy and left me feeling frustrated and like I was to blame for their inability to communicate clearly."

Shop Experience

Pros:

  • "Nice customer lounge too."
  • "It was a really great shopping experience that exceeded my, already high, expectations."
  • "Definitely the shop to pinpoint on the map if any bike issues arise again in those neck of the woods!"
  • "An absolute gem of a shop."
  • "Really pleased as all done to my budget. Excellent friendly staff; great communication."
  • "They are not just a bike shop; they are a community of passionate individuals who genuinely care about helping you achieve your goals."
  • "What a fantastic bike shop."

Cons:

  • "Avoid avoid avoid."
  • "I will never shop with them again."
  • "I'm afraid I will never come back and will tell others of how you get treated if you dare come in with a problem!"
  • "My advice is simply avoid Michelle."

Staff and Service

Pros:

  • "I was offered a free 12 week service, and this was arranged to be as convenient for me as possible - in and out in 20 minutes."
  • "Whether you are a racing cyclist or ride just for fun with the family you are accommodated for."
  • "Would highly recommend."
  • "Thoroughly recommend On Your Bike East Grinstead."
  • "Better level of service and value for money than I have had from other ‘high end’ providers in the area."
  • "I would highly recommend On Your Bike EG to anyone looking for a bike/parts/help. Michelle is an absolute STAR!"
  • "On Your Bike 'provided us with the friendliest and most professional service that we have ever received for any purchase'."

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