Address: Felbridge Forge, London Rd, East Grinstead RH19 2RQ, United Kingdom
Phone: +441342777700
Rating: 4.9
based on 132 reviews.
Customer Service
Pros:
"Many of our riders get On Your Bike to service their bikes before/after their cycle tour - and the feedback has always been excellent."
"Servicing and repairs are great value and they're always good for the time frame to complete the job too (no delays or messing around)."
"They have always been super friendly and very very efficient."
"The mechanic who showed me the boxes and helped put them in the car could not have been more helpful or friendly."
"The staff are always helpful and friendly."
"What amazing people! Popped in to ask them if I could buy a back reflector for a pre-loved bike I have bought my son & they gave me one & refused to take any money from me for it!"
"The staff couldnt have been friendlier or more helpful."
Cons:
"Michelle is very rude and condescending."
"Unfortunately the lights I purchased are not what I asked for."
"This store has the worst customer service I have ever experienced."
"Very terrible service very disgusting behaviour from someone when they should be treating me like a valid customer."
"I was instead met with the most condescending accusatory women, rather than just fix it she seemed hell bent to point the blame that we have mistreated the bike."
"I tried calling no answer so I keep calling to find some one answer then hang up and I went to the shop to be completely Ignored by all the shop workers."
"Prices were miss-communicated (not the cheapest either)."
Product Quality
Pros:
"Superb shop, highly recommend to anyone looking for a new bike."
"The shop is also well stocked, with a range of great bikes and kit."
"The bike is top-notch, and I can’t wait to get out and start riding."
"They had a great selection of light weight bikes."
"The bike was ready for collection very quickly and we were contacted the same day."
"Back as a repeat/regular customer with their amazing service, and choice as usual-- have been impressed with Orro bikes."
"The shop is well stocked with first class cycles and equipment covering a large range of bikes."
Cons:
"I'm afraid I will never come back and will tell others of how you get treated if you dare come in with a problem!"
"I am not happy about customer service in store!! I Phone up the store I asked if he can repair E bike for mechanical repair, not electrical related... And then was told from your advisor we don't repair electric bike if you haven't bought from our shop."
"The whole process was messy and left me feeling frustrated and like I was to blame for their inability to communicate clearly."
Shop Experience
Pros:
"Nice customer lounge too."
"It was a really great shopping experience that exceeded my, already high, expectations."
"Definitely the shop to pinpoint on the map if any bike issues arise again in those neck of the woods!"
"An absolute gem of a shop."
"Really pleased as all done to my budget. Excellent friendly staff; great communication."
"They are not just a bike shop; they are a community of passionate individuals who genuinely care about helping you achieve your goals."
"What a fantastic bike shop."
Cons:
"Avoid avoid avoid."
"I will never shop with them again."
"I'm afraid I will never come back and will tell others of how you get treated if you dare come in with a problem!"
"My advice is simply avoid Michelle."
Staff and Service
Pros:
"I was offered a free 12 week service, and this was arranged to be as convenient for me as possible - in and out in 20 minutes."
"Whether you are a racing cyclist or ride just for fun with the family you are accommodated for."
"Would highly recommend."
"Thoroughly recommend On Your Bike East Grinstead."
"Better level of service and value for money than I have had from other ‘high end’ providers in the area."
"I would highly recommend On Your Bike EG to anyone looking for a bike/parts/help. Michelle is an absolute STAR!"
"On Your Bike 'provided us with the friendliest and most professional service that we have ever received for any purchase'."