On Your Bike Reviews Summary

Customer Service

Pros:

• "Many of our riders get On Your Bike to service their bikes before/after their cycle tour - and the feedback has always been excellent."
• "Servicing and repairs are great value and they're always good for the time frame to complete the job too (no delays or messing around)."
• "They have always been super friendly and very very efficient."
• "The mechanic who showed me the boxes and helped put them in the car could not have been more helpful or friendly."
• "The staff are always helpful and friendly."
• "What amazing people! Popped in to ask them if I could buy a back reflector for a pre-loved bike I have bought my son & they gave me one & refused to take any money from me for it!"
• "The staff couldnt have been friendlier or more helpful."

Cons:

• "Michelle is very rude and condescending."
• "Unfortunately the lights I purchased are not what I asked for."
• "This store has the worst customer service I have ever experienced."
• "Very terrible service very disgusting behaviour from someone when they should be treating me like a valid customer."
• "I was instead met with the most condescending accusatory women, rather than just fix it she seemed hell bent to point the blame that we have mistreated the bike."
• "I tried calling no answer so I keep calling to find some one answer then hang up and I went to the shop to be completely Ignored by all the shop workers."
• "Prices were miss-communicated (not the cheapest either)."

Product Quality

Pros:

• "Superb shop, highly recommend to anyone looking for a new bike."
• "The shop is also well stocked, with a range of great bikes and kit."
• "The bike is top-notch, and I can’t wait to get out and start riding."
• "They had a great selection of light weight bikes."
• "The bike was ready for collection very quickly and we were contacted the same day."
• "Back as a repeat/regular customer with their amazing service, and choice as usual-- have been impressed with Orro bikes."
• "The shop is well stocked with first class cycles and equipment covering a large range of bikes."

Cons:

• "I'm afraid I will never come back and will tell others of how you get treated if you dare come in with a problem!"
• "I am not happy about customer service in store!! I Phone up the store I asked if he can repair E bike for mechanical repair, not electrical related... And then was told from your advisor we don't repair electric bike if you haven't bought from our shop."
• "The whole process was messy and left me feeling frustrated and like I was to blame for their inability to communicate clearly."

Shop Experience

Pros:

• "Nice customer lounge too."
• "It was a really great shopping experience that exceeded my, already high, expectations."
• "Definitely the shop to pinpoint on the map if any bike issues arise again in those neck of the woods!"
• "An absolute gem of a shop."
• "Really pleased as all done to my budget. Excellent friendly staff; great communication."
• "They are not just a bike shop; they are a community of passionate individuals who genuinely care about helping you achieve your goals."
• "What a fantastic bike shop."

Cons:

• "Avoid avoid avoid."
• "I will never shop with them again."
• "I'm afraid I will never come back and will tell others of how you get treated if you dare come in with a problem!"
• "My advice is simply avoid Michelle."

Staff and Service

Pros:

• "I was offered a free 12 week service, and this was arranged to be as convenient for me as possible - in and out in 20 minutes."
• "Whether you are a racing cyclist or ride just for fun with the family you are accommodated for."
• "Would highly recommend."
• "Thoroughly recommend On Your Bike East Grinstead."
• "Better level of service and value for money than I have had from other ‘high end’ providers in the area."
• "I would highly recommend On Your Bike EG to anyone looking for a bike/parts/help. Michelle is an absolute STAR!"
• "On Your Bike 'provided us with the friendliest and most professional service that we have ever received for any purchase'."