Café On The Pier Reviews Summary

Staff and Service

Pros:

• "Sometimes have grumpy staff but generally pleasant - one or two standout members of staff who always have a smile."
• "Lovely staff, even have dog water bowls with dogs allowed in certain area."
• "Staff are really friendly and will bring your drinks to the table if you ask."
• "Found the staff very friendly and courteous."
• "Excellent menu, well cooked and presented, very friendly staff."
• "Nice friendly staff, not the cheapest but quality and size of cakes amazing."
• "Staff were nice and polite."

Cons:

• "Was served by a very rude and unfriendly woman."
• "Staff had a attitude behind the till older woman as well when my mrs asked what the price for cake as no price was on them."
• "We opened the door to be ignored by staff instead of a nice welcome."
• "The staff all looked fed up."
• "Very rude older ladies... very rudely spoken to."
• "Customer service non existent. Very rude man and young girl."
• "The senior counter staff were abrupt, rude and surly which spoilt what could have been a very nice place to enjoy our meal."

Food Quality

Pros:

• "Food always amazing the salads are a work of art."
• "The food was all very well cooked and enjoyable and great value for money."
• "Absolutely beautiful fish and chips."
• "I bought a really good fried haddock to take away and eat with my dog at the beachside."
• "Always freshly cooked and not too much batter on the fish just how I like it."
• "The cod and chips were freshly cooked as our order was placed. They were really good."
• "Their sandwiches and rolls are filled generously and the hot food is very wide ranging with something for everyone and their homemade cakes are amazing."

Cons:

• "Awful food spent nearly £20 for tasteless fish covered in grease, chips like leather."
• "The fish had no taste, and 1/2 size of usual sea side chippy cod."
• "Worst fish and chips I've ever had cost over £30 for 4 fish and chips had to go back because was only given 3 and they all went in bin vile food."
• "Chips were dry, fish was thin, and wasn't offered any condiments when the food was brought to the table."
• "While the fish appeared nice on the face of it, the chips were very overdone and didn’t look all that nice."
• "Portions were very small, cod was very small and thin, undercooked and very greasy."
• "The most bland and dry fish and chips I've ever eaten."

Value for Money

Pros:

• "Service was always given with a smile and the coffee, tea, cakes and sandwiches were really good and excellent value."
• "Great customer service, great fried breakfast, good value, great views."
• "The food is simple but wholesome, very tasty and excellent value for money."
• "Excellent place to go for vegetarians and vegans on st,annes peir very clean quality food excellent portions value for money."

Cons:

• "Cheese pie chips and gravy £9.20 which is a disgrace."
• "The Goods - Food Was Edible. The Bads- Too Expensive, Tables Are Slanted, You Don’t Have Much Room To Comfort Yourself."
• "Very expensive for what you get, even though the food was nice."
• "Each portion was £8.85!!!!! 40p for a sauce sachet Rip off."
• "Very expensive 7 quid for tiny kids meal and 10 for a tiny adults fish with hardly any fish in a thin soggy batter with minging peas and Frozen chips."
• "Good location, ordering system a bit poor, staff didn't know who had which order. Card system didnt take payments over £30 which is annoying. Food was okay, very pricey for what you get."
• "If you don't mind paying £7.25 for 2 instant decaffeinated coffees and 1 slice of egg custard then go here !!"

Facilities and Cleanliness

Pros:

• "The cafe was clean and welcoming."
• "A lovely view out to sea from the cafe."
• "Table were cleared and wiped immediately for customer."
• "Only went in for ice-cream for the kids, was so impressed to see allergy information chart on the glass!"
• "This cafe really does welcome dogs and their owners."
• "Nice family vibe with lots of interesting photos on the walls to peruse while you eat."
• "Very friendly staff and a lovely environment."

Cons:

• "I'm not sure that I have ever been to a cafe without a toilet."
• "Not very disabled friendly. If you are on a mobility scooter the only accessible door into the cafe is via the side door situated inside the pier."
• "We then sat down as a family of six to a very sticky table."
• "None of the tables were wiped clean. We had to ask for a fork and napkins."
• "The tables we sat on wasn't clean nor was the chairs."
• "Sorry but the chips were rubbish- undercooked and that is a big no no."
• "VERY DISAPPOINTED that this sea-front fish & chip shop are churning out 100’s of plastic bags, polystyrene boxes & single use plastic cutlery EVERY DAY."

Customer Experience

Pros:

• "Had a surprise big birthday organised by my daughter... Everyone enjoyed their meals."
• "Great views across the bay. It's well worth a visit."
• "Looks out over the enormous St Anne's beach."
• "A hidden gem that is well worth a visit."
• "The place itself is quite quirky and nice."
• "What an amazing little place...food beautiful, sandwiches generously filled, array of traditional cakes."
• "The giant eclairs look fantastic and they always have a big range of cakes to accompany your tea or coffee."

Cons:

• "We feel very reluctant to purchase from here again."
• "Sorry but won’t be visiting again."
• "Wish we'd read the reviews first. I'd give it a miss if I were you."
• "Poor we won't be coming here again I'm sorry to say. would not recommend."
• "Racist. Told my mixed race daughters to get out, then turned to the white family behind them to ask what they wanted and ignored my daughters'."
• "Refused to serve me and my young child because I didn't have a mask on."
• "Horrible rude staff no plate given to eat my sandwich."