Leekes Reviews Summary

Customer Service

Pros:

• "Brittany helped us to choose our new bed. Not easy from such a large selection! Brittany was patient and knowledgeable."
• "Maria Shipman was extremely welcoming and helpful on our recent purchase from Leekes of Melksham."
• "The staff are always very helpful and a real pleasure to deal with."
• "Ali Argar... really went above and beyond and made sure we were happy with are purchase."
• "We recently experienced excellent customer service in the Leekes bedding department."
• "The team at LEEKES were very helpful but it was Lee H that went the extra mile."
• "We were served by Maria who was knowledgeable and extremely helpful."

Cons:

• "Though no staff were really floorwalking to ask if anyone required any help to convert customers."
• "The manager Jill fails to talk to you when you have a problem."
• "Sales person very helpful, after sales poor."
• "The customer service is extremely poor and the store manager in Melksham could not care less and was very rude."
• "I have never been spoken to so rudely."
• "After sales and customer service is disgraceful, never been spoken to so poorly by customer service."
• "Experience very poor customer service or no customer service."

Product Quality

Pros:

• "We love are new purchase thank you so much 🤟"
• "Very pleased with our purchase of the Dubai garden furniture set."
• "Leek's are one of the very few high quality furniture stores left in the area to get something that looks good and lasts."
• "The furniture arrived within the 2 hour allotted time slot."
• "Bought lovely exec desk chair and a tweed gentleman's club style lounge chair, excellent quality and well priced."
• "Good range of products at reasonable prices."
• "The help and guidance we received from Maria was first class and we’re really pleased with the options we’ve chosen."

Cons:

• "Furniture very expensive but there are some reasonably priced items around the store."
• "The workmanship has been inadequate where the roof lining has bubbles, creases, puddles and movement."
• "Unfortunately the colour we needed wasn't manufactured."
• "We received our chairs delivery this week but unfortunately it was not as expected, we went over to Leekes in Melksham and were dealt with by Maria."
• "4 months on from ordering our bed we have now been left with no bed as every time they got it, it was damaged."
• "But why is stuff always missing or damaged??"
• "I was told that the insurance I took out for the sofas I bought from Leekes would cover cat scratches. Turns out to be a big lie."

Store Experience

Pros:

• "Such a lovely store to visit and has pretty much everything."
• "A out of town shopping store with lot's of parking 🅿️ for able drivers and plenty of disabled parking 🅿️."
• "This is a big bright shop u can get almost any thing for the house here."
• "Huge, home warehouse selling everything for the house and garden. Pleasant for a look around but I find them expensive."
• "What a great place to shop, lots of stock in the various departments and well presented."
• "STORE Nicely laid out."
• "A large & elegant store for your home needs. You need few hours to enjoy the carefully selected range of products."