Savills Manchester Booth Street Reviews Summary

Quality of Service

Pros:

• "Ryan Griffin came to do the valuation and immediately we saw that he appreciated the importance of the apartments to us and its distinctive qualities."
• "Great service, very responsible and professional, definitely recommend Savills."
• "We are indebted to Ryan, Valentin and their support colleagues in Savills Manchester office for guiding us through this important step in our families journey."
• "Savills in Manchester have been extremely helpful for me since I moved here in April."
• "Savills have been absolutely brilliant in helping me manage firstly a sale and secondly a rental property."
• "Ryan went above and beyond with the sale (we were the buyers), and provided excellent guidance and was very friendly at all times."
• "I have been with Savills for 1 year, I think they are the one of best letting agency in Manchester."
• "Savills Manchester made finding and acquiring a new home so straight forward and the staff were incredibly friendly and helpful."

Cons:

• "I had issue with a crack in my window and there had been very little communication with me after 5 attempts to fix it."
• "Terrible experience. Rented an inner city three bedroom professional apartment as a 'long term' tenancy, then after 1 year, despite being a tidy responsible, punctually paying model tenant, the landlord has decided to not renew the lease and sell."
• "I have received an absolute awful service with Savills since moving into my flat last year. Myself and my partner reported an issue with our flat in December 2021, and 4 months later, nothing has changed."
• "unprofessional staff that changes frequently. They make you climb mountains to receive your deposit back, and I am still waiting for mine and responding to countless emails requesting the same information over and over again 3 months after checking out."
• "I have called many times and left messages to call back. Unfortunately no one is interested to call back."

Staff Professionalism and Responsiveness

Pros:

• "Ryan and his colleague Valentin Nedea kept us well informed every few days about interest in the property."
• "Alex went above and beyond to ensure everything went smoothly."
• "Ryan was always on time, chased our lawyers when they abandoned us, suggested a great bank broker when our bank failed to deliver."
• "Claire Chambers in particular went above and beyond in helping us complete the process on a really tight turn around."
• "The agents I dealt with were super friendly, helpful and always on hand to deal with with the endless questions and concerns I had."
• "Claire Chambers was our point of reference and was very helpful through the whole process."
• "Claire Chambers and Ashley Cleary were excellent, always responsive and very helpful."
• "Anam Younas was my house agent for more than 1.5 year while I was leaving at One Regent apartments. She was always responding really quickly to any of my requests."

Cons:

• "When I required a reference for my new rental I wasted many hours on phone calls and follow up emails because staff changes frequently and nobody knew who was responsible."