Pizza Hut Restaurants Reviews Summary

Staff Service

Pros:

• "Chloe R did a fantastic job greeting us and seating us, serving us quickly and efficiently with NO mistakes and a smile on her face."
• "The manager Stephanie was amazing. She noticed that I was having difficulty with my online order and promptly asked one of the attendants to take note of our order."
• "Staff were constantly cleaning floors and tables, etc."
• "Stephanie the manager ran this shift smoothly and created with her team a great environment."
• "The staff were generally good and were working hard to keep the place tidy."
• "Staff were young but professional and looked like they were running around lots."
• "The staff are exceptional. One in particular will always go above and beyond."

Cons:

• "Bad. Bad. Bad. Slow service. Dirty glasses, cutlery and bowls at the salad bar."
• "Under staffed on the floor as one young lad was running around cleaning tables as well as serving customers."
• "Terrible service, no manager in site, no food."
• "Avoid. Plenty of empty tables, but a line of customers waiting to be seated as staff enjoys having a chat instead of taking care of customers."
• "Never get acknowledged when walking in until we ask for assistance."
• "Service very poor. One waitress stood out as she was attentive and willing to serve. The others were to busy cleaning tables to take orders."
• "Extremely poor service, I waited for 15 minutes to be seated and no one even came to me while I could see staff chatting with other staff."

Food Quality

Pros:

• "The food was lovely."
• "Good food though."
• "Pizza was great and all you can eat salad is such a bonus in this day and age."
• "This is our main pizza hut and we love coming here food is always good."
• "The pizza was delicious and the salad bar was well stocked."
• "Great salad, pizzas being cooked every minute, always hot and tasty."
• "The pizzas had that little bit more toppings and that little extra cheese to make it even better."

Cons:

• "The food was really ok ish. Highly overrated, but the staff is nice enough, salad bar always needs to be refilled, and they seriously skimp on their pizzas."
• "They no longer have pasta at the salad bar which is a let down."
• "Prices have shot up and portions have reduced, e.g. cookie dough."
• "The Pizzas are tiny compared to what you get with a takeaway order and were not very nice."
• "You can barley call this pizza. The toppings barley existed to the point were it looked as if the toppings were painted on!"
• "The pizza was soggy and flavourless, with no attention to hygiene whatsoever at the buffet."
• "Pizza tasted like someone accidentally dripped sauce on cardboard and the toppings felt like we were on war rations."

Atmosphere & Cleanliness

Pros:

• "Brilliant! Loads of families having fun."
• "Nice place, clean."
• "The restaurant is clean and comfortable, the food is standard Pizza Hut fare."
• "It was a very comfortable atmosphere."
• "Having attended for one of our foster children's birthday, the atmosphere was good, we had a brunch eat as much as you like pizza and was an enjoyable afternoon."
• "Good pizza hut restaurant, clean, good atmosphere, pizzas lovely salad bar great, not messy and topped up an all round great pizza hut, always good for after a shop or cinema visit, staff friendly and helpful too."
• "Absolutely mobbed with people but who cares it all adds to the ambiance of a good busy pizza place."

Cons:

• "Salad bar grotty and low on stock."
• "Customers behaved like filthy animals in there staff were constantly having to clean the floors up but it was the walls that I found disgusting some of the walls were covered in what looked like food and drink that had been sprayed up them."
• "The floors were grimey, food everywhere and actually made me lose my appetite before we even sat down."
• "Not very good too many children running around making right mess where the ice cream but was not working kids was just empty all the bit other the floor and the salad bar was not very good or clean and tidy."
• "The cutlery was dirty. the rest of the clients' tables were dirty for a long time."
• "Toilets could do with attention and dining floor needs sweeping, food and crumbs everywhere!"
• "The pizza was soggy and flavourless, with no attention to hygiene whatsoever at the buffet."

Value & Pricing

Pros:

• "Lunch time £7.99 buffet. Still very good value."
• "Awesome. What a great deal, stuff ya face with enough pizza to sink a battle ship for under a tenner."
• "Still very good value."

Cons:

• "Firstly cant believe the buffet has gone up to £16 each."
• "Its shamefully bad and expensive."
• "Really gone down hill for me, it was an expensive meal and one I wouldn't repeat they used to be so good :("
• "£8.99 for the basic lunch buffet is slightly expensive without a drink."
• "The Big Boss chicken nuggets and fries for £7.99 portion size is ridiculously small."
• "Pizzas are way too pureed you can't taste the topping and all massively overpriced."
• "So poor. Cashless and order online only, but don't worry they still accept tips they say! Um what was it the staff actually do anymore again beside cook a pizza? Chaotic sticky loud messy, so fun!!"