Wren Kitchens Reviews Summary

Customer Service

Pros:

• "Shuaib followed up even after the delivery to make sure that we were happy."
• "Advice and responding to queries was dealt with quickly."
• "Stuart Hill's patience and attention to detail enough. He actually listened to what I wanted and designed my kitchen accordingly."
• "Quality and customer service equally matched. Such a personal and friendly experience."
• "I was treated very well and David my advisor couldn't haven't been any more helpful and respectful to all I want for my new kitchen."
• "The customer services team are brilliant I had a minor issue and this was resolved quickly and to my full satisfaction."
• "David phoned a few weeks after my kitchen was fitted to see if I was happy with the kitchen and if everything went well."

Cons:

• "Awful services from Wren, for full disclosure Wren have consecutively given us wrong information."
• "Do not use Wrens, Three years and the Kitchen is still not finished or signed off."
• "Deplorable lack of communication and customer care."
• "The customer care is disgusting, the kitchen was not fitted to the plan we agreed to."
• "I'm 71yrs old and NEVER in all my life have I dealt with a company with such poor customer care."
• "Terrible customer service from the head office and we had to claim compensation for utter waste of time we have had to endure."
• "Their customer service was THE most appalling aspect of the whole terrible shambolic experience."

Design and Planning

Pros:

• "As a joiner myself, I thought wren had a brilliant design service."
• "Our Wren kitchen is now the heart of our home and we love using it."
• "Designer was very good at listening to what I wanted and patient when I kept wanting to make changes!"
• "Being able to see the kitchens in the showroom is fantastic."
• "The designer in store was amazing and helped shape my ideas into a functioning kitchen."
• "Stuart helped us design the layout and requirements for a great looking and practical kitchen."
• "Stuart Hill gave us all the options available and came up with new ideas which we hadn't considered."

Cons:

• "Since the day we handed over our deposit, we have been constantly let down by wren."
• "Pushy sales staff I only went in to get a sample of my customers Door and I had to listen to this sales pitch."
• "Wren took 3 months to deliver all of the parts."
• "A very expensive custom sprayed colour kitchen that is not up to the standard you’d expect."
• "Do NOT use their fitters if you can and good luck getting an answer out of their customer service team."
• "Our main problem was with the design service - the first designer was a smooth talker."
• "Did not complete the design process as I was told my Kitchen was not possible because of the crooked wall."

Delivery and Installation

Pros:

• "The order arrived on time and additional items ordered after the kitchen was delivered arrived promptly."
• "Delivery was all straight forward, no damage or missing items and the team kept us up to date."
• "Delivery arrived exactly on time. Good communication at all times."
• "The delivery was bang on time as promised, by two ultra-careful and helpful crew."
• "Everything arrived together, well packaged and itemised."
• "Delivery was on time and only 1 door damaged out of 35 cabinets, this was promptly replaced no questions asked."
• "Wren did not let us down the delivery arrived as scheduled and everything was delivered with nothing damaged."

Cons:

• "Even the worktop people - a separate company used by Wren - managed to forget to fit part of the worktop."
• "Upon completion I notice that a 3 inch facing panel had been installed between the larder and wall that was not in the plan."
• "Kitchen fitting is the worst I’ve ever seen, no care in workmanship and quicker to get of the job early as possible never again!!!"
• "We felt that the cost of Wren's fitters was prohibitive."
• "An initial delay due to an installer refusing to come for a pre-fit survey, followed by TWO cancelled installation dates."
• "Design and delivery good. Totally slippery-shoulders when it comes to installation."
• "Our kitchen installation date was due to begin in June... it's now the middle of August and we are still waiting for our kitchen to be finished!!!"

Product Quality

Pros:

• "The build quality is superb and the kitchen looks amazing."
• "We are very happy with our finished kitchen."
• "The kitchen is high quality and I have had no issues since it was installed."
• "The quality of the kitchen is better than anywhere else locally and very competitively priced."
• "The quality of the units is first class and look amazing."
• "The kitchen itself is solid with deep cupboards and softly closing as standard."
• "We’ve been really pleased with the quality of the kitchen."

Cons:

• "Absolutely would not recommend to ANYONE!!!"
• "Their appliances were 50% higher in price that a 'never knowingly undersold' department store."
• "After sales service refused to sell me 2 extra shelves for one of the units."
• "Their kitchens are mediocre - the showrooms have lots of great features, but 'not available yet'."
• "So much was ordered wrong or arrived damaged."
• "A Company with such attitude does not deserve to do well. No loyalty or customers service."
• "Terrible service. Terrible quality."