Pizzeria Pappagone sud Elephant And Castle Reviews Summary

Service Quality

Pros:

• "The servers and the manager at this restaurant are consistently attentive."
• "The service was friendly and relaxed."
• "If you're looking for a pizzeria with not only fantastic pizza but also a staff that makes you feel welcome and valued, Pappagone is the place to be."
• "Service is great and staff very friendly."
• "Our waiter was as outstanding and always smiling and keeping us entertained."
• "The staff and service at this place are exceptional, creating a warm and welcoming atmosphere."

Cons:

• "The customer service has to improve a lot."
• "Waiter don’t know how to talk with guests, WE WERE ONLY GUESTS at the moment in your restaurant."
• "The waiter did not know what was “cream” and he was pretty much not interested in giving us a decent service."
• "Service can be a little pressed when the restaurant is full."
• "The service was slow and we had children with us who get bored waiting."

Food Quality

Pros:

• "Their pizza is a delightful experience. Traditional pizza that's not only delicious but also incredibly fast."
• "The pizza was a good size and had a decent amount of toppings."
• "The salmon pappardelle was outstanding."
• "The pasta is to die for as well as everything else on the menu."
• "Food is good -- for those who enjoy Italian, it's big portions of simple, decent and honest food."
• "Very big portions of food and absolutely delicious."

Cons:

• "The dough was light and crispy in the middle, but I found it to be a bit chewy around the edges."
• "The pizza had too much oil and was burned, making the taste awful."
• "The pizza was exactly the same as I could buy it frozen from a store, it was also wet."
• "The pizza dough was good, but the rest like I was eating tomato with bad mozzarella and fake pepperoni."
• "Very poor pizzas. The base is tasteless and chewy and the toppings are thrown all over the place."

Ambiance

Pros:

• "A simplistic and rustic Italian restaurant, with a relaxed atmosphere."
• "The thing that is obviously lacking is atmosphere. It’s a modern, well-finished interior."
• "One visit to the restaurant on a sunny day meant we could sit outside, they have a spacious outside space."
• "Great food, relaxed atmosphere! Really happy with the pricing."

Cons:

• "It’s a modern, well-finished interior, but in my view it lacks character, it could be any other type of restaurant."
• "Thing is -- since the kitchen is open onto the salon, you leave with clothes and hair smelling to cooking."
• "The big NO NO for me is the club music so inappropriate for eating."
• "A strange burnt smell pervaded the restaurant throughout."

Value for Money

Pros:

• "Very good prices though."
• "Fair prices for good choice on menu."
• "Food is exceptional, as is the service, and we all like the atmosphere. Very good quality of food for reasonable prices."
• "The best restaurant in Elephant Park with attentive, and friendly service team. Offers great food that is tasty (amazing pizza). Good portions. Great value for money."

Cons:

• "Pretending to be Italian! I saw it was voted best pizzeria in the area, if so, I wouldn't want to try the worst one."
• "The pizza was not worth the 19£ I paid for it."
• "Not good for gluten-free food. I wasn't provided with any reimbursement or apology for the inedible pizza."
• "Tomato sauce on pizza was extremely sour. Nice looking restaurant let down by ZERO quality control from kitchen."