Bella Italia - Liverpool Reviews Summary

Service

Pros:

• "Staff are very welcoming."
• "Staff very helpful."
• "Our waiter antony H was friendly, jolly and bubbly and so lovely to talk to."
• "Staff were lovely and attentive even as the restaurant got busy."
• "Staff could not do enough to help. We we're a party of 7 and we we're late due to traffic. And had to be at the theatre within an hour."
• "All the recommendations the staff gave were 100%, food was amazing and cocktails were to die for!"
• "The staff were very welcoming on arrival."

Cons:

• "The lady who showed us the table needs be trained on how to welcome customers."
• "However, the maître d' ruined the whole experience."
• "They payed very very little attention to the customers, food sat on the pass for ages."
• "Was sat in for dinner tonight, food was late and bland. The manger 'Laura' also berated her staff in front of the entire restaurant."
• "Although a lady called Katie (The manager) spoke to my family in a very unprofessional rude manner."
• "The service I received was beyond a joke. Staff were very rude, eye rolling, huffing and slow service."
• "Very unpleasant and damaging attitude for Bella Italia central Liverpool on a Friday evening."

Food Quality

Pros:

• "Our food was delicious but some people around us did complain the pasta was a bit tough."
• "The food was good and the person who served the food was nice."
• "The food was perfect, drinks ice-cold."
• "Super tasty food 😋 that has those magic like bowls that seem to go on forever and takes ages to see the bottom of it."
• "For a chain the food was much better than I was expecting, with a decently sized vegan menu!"
• "Food was great, really tasty and came nice and hot."
• "The food was amazing. More brilliant was the man serving us."

Cons:

• "Chicken and mushroom pasta not great, very little chicken and mushrooms barely recognisable."
• "The traditional lasange tasted a bit wheaty and the Cacio E Pepe... won't be having again."
• "The garlic bread with cheese was a joke, it literally snapped in half it was so overcooked and thin."
• "The chicken burger which was also very greasy and was definitely deep fried along with the other chicken and prawns."
• "Pasta hard, meat hard... My starter was just as bad."
• "The spaghetti Bolognese was rather grim and suspiciously tasted like the sauce you get in a jar!"
• "Worst lasagna I have ever had."

Atmosphere

Pros:

• "Amazing atmosphere and quick service for a Saturday!"
• "Despite being super crowded the place felt extremely cozy and comfortable."
• "Great atmosphere in close proximity to Liverpool Central."
• "A fabulous time was had by all!"
• "Service and atmosphere here was lovely."
• "A pleasant, calm atmosphere provided a welcome contrast to the bustle of the street outside."
• "As always the food was delicious 🥗 and the atmosphere relaxed 😎 A fabulous time was had by all!"

Cons:

• "It wasn’t clear that chocolate was on the table when we sat down and it went all over my partner's sleeve."
• "Not made to feel massively welcome."
• "The restaurant was busy but didn't feel it, there was no compromise in the quality of service or food."
• "The downstairs restaurant often feels like a walkway, not the greatest for a nice meal."
• "The restaurant, had a smell of drains."
• "The place itself, we were given a table upstairs, it was cold."
• "The restaurant, had a smell of drains, and food was worst I've had in any Bella ltalia Restaurants in country."

Value

Pros:

• "Prices were very reasonable & will definitely go again!"
• "Children's menu really good value for money."
• "Price was also comparatively really cheap."
• "Prices were reasonable for the quality of food."
• "2 or 3 course Lunch menu offers good value."
• "Great food as always at reasonable prices."
• "The prices for the multi-course menu with starter, main and dessert was really fair."

Cons:

• "Definitely over priced for what I got."
• "Typical review of this chain tbh. Food was VERY bland and some quite inedible."
• "However, I dont think it represented good value for money due to the very small portion sizes."
• "Food rather expensive without any discounts."
• "At approximately £14 - 15 a rip-off."
• "Drinks: Totally overpriced. Over £5 for a small bottle of lager, and a bottle of sparkling water cost as much as a gin and lemonade!"
• "Overpriced beer no garlic bread or salad we were still hungry."