Nando's Liverpool ONE Reviews Summary

Service

Pros:

• "The queue moved much quicker than we expected."
• "Service was quick, it was busy though so the cue to pay was big."
• "The service was very fast."
• "Very busy on a weekend but we were seated quickly."
• "The new online system to wait for a table works very well, you do wait a long time sometimes but it's worth it."
• "Service was excellent, the food was great and the atmosphere was just enjoyable."
• "Service is great friendly and always very quick."

Cons:

• "Never had a good experience here. Chicken is always dry and order takes ages to be served."
• "Worst service at Nandos ever."
• "Will not be going there again. Appalling place the staff need training."
• "We had issues with ordering via scanning the QR code as the Internet connection was very poor."
• "Service was very, very bad. Rude staff."
• "Service was extremely slow and quite a few mistakes were made with both food and drinks."
• "Absolutely terrible service!!! Arrived on a good Friday evening and there were lots of staff hanging about and sitting on worktops at the back."

Food Quality

Pros:

• "The food was delicious, the different levels of spicy made it fun to try different things."
• "Beautiful food, served piping hot, very good social distancing measures implemented with tables, staff and people."
• "It's really tasty and different, you can try out the different levels of spiciness."
• "The food was quite tasty."
• "All the food we received was well cooked and tasty."
• "Food was delicious too..we all love the spicy rice."
• "Both were very nice and tasty."

Cons:

• "Food wise, the chicken breast (from the whole chicken) is very dry."
• "Had a meal here today, the food was cold and dry."
• "Our food come quick enough but when it did, it wasn’t very warm."
• "Got a boneless platter waited over 40 minutes for our food and got halfway through the chicken thighs I found that they were undercooked and still pink inside."
• "Long waits for cold badly presented food chicken was cold on arrival corn on cob was raw and no butter with it either."
• "Food came was absolutely freezing and garlic bread was rock hard."
• "Ordered the great imitator wrap WONT get this again, probably won't ever eat here again it was bland, tasteless, tepid and just a lazy attempt on chicken."

Staff Attitude

Pros:

• "Staff very friendly too."
• "Nice service and the staff were really polite."
• "The manager was fantastic in looking after me and my allergies."
• "Absolutely outstanding service, and I would recommend any parent with little children to go there as they were so brilliant and family friendly, some truly wonderful staff, thank you Nandos L1!"
• "I visited on Monday and was very impressed with the service, staff were very helpful and attentive."
• "The servers are friendly."
• "All staff friendly and helpful."

Cons:

• "Never had a good experience here... order takes ages to be served."
• "Just been spoken to like a child by a member of staff with an attitude problem named Kenny."
• "Manager was very rude! Sat in the middle of the restaurant worst table in the restaurant."
• "Girl serving was quite rude and abrupt."
• "Terible staff, found them selfish, rude and racist."
• "Server was extremely patroning to my wife and insulting."
• "The staff member was extremely rude after I told her the 'text' to say my table was ready hadn't arrived, she pretty much called me a liar."

Ambiance & Cleanliness

Pros:

• "Nando's at Liverpool One is like a queen in her royal palace, surrounded by her subjects."
• "Nando exudes excellence as a culinary establishment, boasting a remarkable ambiance that captivates the senses."
• "The restaurant is spacious and light."
• "It's always very busy and there's a good atmosphere."
• "Stylish restaurant. Very professional staff."
• "Love this place. Food is delicious, service is fast and efficient and you have such a wide selection of food to choose from."
• "The servers are friendly and the restaurant is spacious and light."

Cons:

• "I like Nando’s usually but it wasn’t clean."
• "It wasn't particularly clean, flies everywhere, toilets were horrendous and the staff weren't great either."
• "Dirty restaurant, very poor customer service, restaurant was dirty."
• "Food was good, service was shocking, staff were rude and it was not clean."
• "The biggest issue I had was the hygiene and behaviour of a kitchen staff member. When I looked over, I saw a member of the kitchen staff with their finger in their nose and then proceeded to pick food out of their teeth with their fingers."
• "It also smelly of eggs, so we left."
• "Girls toilets really need some TLC."