Roots Restaurant Reviews Summary

Authenticity and Flavor of Food

Pros:

• "The food is authentic, delicious, fresh and so tasty."
• "Everything was sizzling hot and everything had a nice taste."
• "You will taste the best grilled chicken, tawouk, hummus, taboule, fatoush, delicious shawarma, and the famous Lebanese mix grill."
• "The cuisine was so unique and flavorful."
• "Food was extremely delicious and I thoroughly enjoyed every bite of it."

Cons:

• "The rice was a little undercooked, and didn't come with the nuts as advertised."
• "Very overpriced for such small portions."

Customer Service

Pros:

• "The staff were very attentive and friendly."
• "The customer service was good, and the lady even came back over to ask if our cocktail was ok & if we wanted another one."
• "The staff are so lovely and treat you like friends."
• "The owner is also part of the reason I love going there, Richard is honestly one of the nicest guys you will meet."

Cons:

• "Waited at least 25 minutes for my shisha while my friend waited another 20 for his coffee."
• "Where to start? Slow service. Terrible shisha."

Ambiance and Decor

Pros:

• "I loved the decor too."
• "Great friendly service, perhaps one of the best I’ve experienced in a long time in London, and really cool decor inside."
• "The space is charming and casual."

Cons:

• "The music in the toilet was much better. Drinks were good too. But atmosphere in general was rubbish. Cold even though the heat lamps were on."

Value for Money

Pros:

• "A generous platter comprising of your choice of chicken, lamb, or falafel, accompanied by salad, fries, hummus, and bread for like 8 quid, absolute bargain."
• "It was A LOT of food, so well worth the cost in my opinion!"

Cons:

• "At £9.50 I would have expected my cocktail to look a bit more like a cocktail."
• "I ordered two falafel wraps at this place during my lunch break... when I got a notification that £11.90 was taken from my card."