Al Waha Reviews Summary

Food Quality

Pros:

• "It’s simply some of the best Lebanese food you’ll have outside of Lebanon."
• "The food resembled authentic Lebanese seasoning and flavours so well, that I thought I was in Lebanon for a minute."
• "The tabbouleh, kibbeh, and grills were great and so were the desserts."
• "The quality of all the food is absolutely amazing- the houmous with fried lamb is just so delicious and the falafel is so fresh and tasty."
• "All of their food is cooked fresh using obviously excellent ingredients."
• "Really good Lebanese food in the Bayswater area. The hummus is to die for and they do an amazing fattoush salad."
• "The food was fresh and tasty."

Cons:

• "Unfortunately the food here is not 'all that'. It could and certainly should be much better, but sadly isn't."
• "Food is not great. Quality of food was not good."
• "The grill meat was dry and almost cold, and the starters were ok."
• "The tabbouleh was definitely refrigerated for days as it tasted old and bland, fattoush was missing all the main 3 ingredients and worst of all the hummus tasted bitter and nothing like it should be."
• "The food was okay, but my party of 8 agreed that it was pretty average and needed more flavour."
• "Food wasn't that great either."
• "Food was cold, old bread heated by microwave, sides were not fresh and served in unpleasant condition."

Service

Pros:

• "Great service in a cozy setting."
• "Service was warm and friendly and attentive, but not too intrusive."
• "The waiters are very friendly and helpful."
• "Service was outstanding, with entres and mains served with great timing and the waiter and owner consistently checked in on us to make sure we're happy."
• "The service is also excellent."
• "The service was impeccable by all the servers, especially Rakan."
• "Our waiter, Maher, was very attentive and friendly."

Cons:

• "Not value for money and to top it off the service is not that great."
• "Very unprofessional service."
• "Restaurant is run by only two staff - old man on floor was very rude."
• "I still cannot believe how extremely rude the manager and waiter were."
• "Rude older gent serving front of house."
• "Service couldn't be any worse."
• "The standard of service displayed was shocking and appalling at best."

Atmosphere

Pros:

• "Nice place clean and modern with traditional design but the food was not my cup of tea."
• "Lovely atmosphere, restaurant looked pristine."
• "This place was a pleasant surprise! On the main road, but absolutely no noise comes into the restaurant. It was so cute and peaceful."
• "Walking in the atmosphere was very quiet and nice!"
• "Everyone was super friendly and welcoming."
• "The atmosphere inside the restaurant is very chill, clean and cozy."
• "The Restaurant has a family run, authentic vibe."

Cons:

• "No atmosphere in restaurant."
• "The alarm was ringing after every 3-4 minutes and manager had to come to stop it."
• "The 'atmosphere' is slightly lacking."
• "The atmosphere inside is neutral so I wouldn't go there to 'impress' someone."
• "As soon as we walked in was very quite and didn't look busy for a Friday night in London."
• "The place was nice but it wasn’t a great experience."
• "Very impolite owner/manager as if he was not interested. Unwelcoming!"

Value

Pros:

• "Good value restaurant, you also get complimentary olives; £22 'special' deal is popular and, besides meat, includes side, mezze and bread."
• "Very affordable for an independent restaurant."
• "The prices of their dishes remain the same as for the last 5 years and still reasonable."
• "The prices are reasonable, especially given the quality of the food."
• "Price is very fair for a 5 star Lebanese restaurant in London."
• "The prices are more than reasonable compared with the quality of the food."
• "The quality-price ratio here is unbeatable."

Cons:

• "Nice dinner but a bit too pricy for the quantity of the food."
• "Not value for money and to top it off the service is not that great."
• "Unfortunately the portions are very less according to prices."
• "The prices are quite high, and when you pay £24 for a seabass, all you get is a piece of fish, you have to pay £5-£8 each for other sides or starters."
• "Overpriced for what you got esp as main dishes did not come with sides and you had to pay extra for rice, chips or bread."
• "Portions are very small compare to price."
• "Prices in the average, but there is a minimum charge per person of 13.50 £."

Additional Charges

Pros:

• "Good value restaurant, you also get complimentary olives; £22 'special' deal is popular and, besides meat, includes side, mezze and bread."

Cons:

• "We were charged 3 pounds for an item on the menu called 'covers'."
• "Unexpected Charges in the bill."
• "We were charged £7.50 pounds for an item on the menu called 'covers'."
• "What Middle Eastern restaurant charges for bread? Especially when we had to split 3 loafs among 4 people."
• "Were charged £6.00 for an item on the menu called 'covers'."
• "This manager/owner does not seem interested in fulfilling customer's requests and orders, and seems only interested in financial gain."
• "It is quite sad that this manager/owner perceives his customers as cash cows that need not be cared for and satisfied."