Mandaloun Reviews Summary

Food Quality

Pros:

• "The food was great and the service was absolutely excellent."
• "We shared a meat mezze and vegetarian mezze and they were delicious especially the Baba Ghanouj (grilled aubergine)."
• "All very flavourful, the accompaniments were great and I found the staff very attentive and pleasant."
• "Mixed grill was full of flavour chips thin and crispy."
• "Food is fresh and tasty, I love Lebanese red wine, really exotic, they have fresh mint tea which I always have after dinner, plus delightful deserts."
• "The food is DE-LI-CIOUS ! We've been served with different variety of dishes to try from the starters to the desserts well worth the price."
• "One of the best lebanese restaurants, from seating to the sensational and tasty food."

Cons:

• "Cleanliness of the restrooms is atrocious, really no excuse for it."
• "Their meals are spiced wrongly, microwave come cooked, over charred BBQ series etc."
• "Total disappointment food was cold and lamb kebab was plasticky."
• "Pure and utterly horrible. Staff were horrible, starters were okay, main course horrible."
• "The food here is definitely not the price we paid for. The portions are small, then chicken is dry."
• "The food was dry and the portions were hilariously small for the amount they were charging."
• "Terrible food tbh, for the mixed grill the chicken was mid, laham tikka was inedible and the kebab was terrible, tiny portion of rice as well."

Service

Pros:

• "They took care of us really well and even gave us a bottle of Prosecco as a present."
• "Quality service thanks to the attention and help of Khaled."
• "Service consistently good. Highly recommended!!"
• "However, the service is quick and the waiters are professional."
• "Lots of attention from the staff."
• "The staff is really friendly and you can tell, making guests happy is their main priority."
• "Staff very friendly and attentive."

Cons:

• "It took the staff 10 minutes to seat us even though we had 2 young children and the restaurant was half empty."
• "Staff were not very attentive despite it not being very busy."
• "They charge too much for the service and they are slow to serve food."
• "We had to wait around 10 mins for the staff to acknowledge that we were waiting."
• "The service was very slow! 3-4 members of staff all huddled round the bar area."
• "Unfortunately I am not sure whether they were short staffed or just slow in completing their tasks, but the service was really slow."
• "Good food but very poor service so will not be returning."

Cleanliness

Pros:

• "They have a very cozy and refreshing place outdoors."
• "The restroom was very clean."
• "The environment was clean, there was a nice overall vibe to the venue and the restaurant was clean."

Cons:

• "WC were awfully dirty, I couldn't even step in and went next door."
• "Disgusting food, rude staff and very dirty especially the bathroom."
• "Toilets were a mess."
• "The restaurant decorated nicely. Toilets rough it had seen better days."
• "From filthy toilets, filthy floors, overflowing bins."
• "Toilets were disgusting, as if they haven’t been cleaned in months!!"
• "The place was dirty, they didn't clean it properly."

Value

Pros:

• "The bill was exceptionally reasonable."
• "The prices were fair and the portions weren't tight either."
• "The prices offered was good, considering many restaurants around the area offers food for about the same price."

Cons:

• "Was more expensive than I would normally pay for this kind of food so I was expecting something more special, and yet it was much worse than cheaper options."
• "It's a rip off the 60 pounds I paid for this food that I couldn't finish."
• "Food not fresh at all and very expensive."
• "The food is priced pretty steeply with portion sizes being smaller than other Lebanese restaurants that I have been to."
• "Prices are far too high for what is served."
• "Prices are extortionate for substandard Lebanese food and the portions aren't great either."
• "Over priced plus they bloody take service charges as well."