Como Lounge Reviews Summary

Service

Pros:

• "Luke our waiter was wonderful and so was the manager who provided the party details."
• "The staff were very polite and helpful throughout."
• "The service was brilliant really friendly accommodating staff."
• "Visited on Fri (15th Oct) evening for Tapas and was blown away by the service."
• "Customer service was nice as they said how long food would take, but it was 30 mins quicker than specified."
• "Waiters were polite, sweet, gave good advice about the meals and drinks, great conversation, and generally lovely."
• "Super friendly staff member served me behind the bar."

Cons:

• "Poor & uninterested service."
• "Our food took a long time to come out because they had overdone my steak."
• "Service was slow."
• "It wasn’t busy but waited over 30mins for food."
• "It really was poor service and ruined what was meant to be a lovely catch up."
• "The service was friendly but very slow."
• "Very poor service and communication, they could have approached us when we arrived to tell us this instead they were quite rude."

Food Quality

Pros:

• "Drinks were excellent. Really tasty."
• "Fantastic food for breakfast and lovely portion sizes."
• "Food is superb!"
• "They do a delicious mock mojito!!!"
• "The meal was sublime."
• "Breakfast is absolutely lovely, everything was perfectly cooked."
• "Food was great, excellent vegan options."

Cons:

• "The breakfast is not worth it’s money bacon hard and burnt sausage must have reheated."
• "Prices are high, food portions are quite small."
• "Food is very average. Really poor quality ingredients served by this chain."
• "Food was mediocre."
• "Although one of the kids meal; macaroni cheese was really oily."
• "Sausages cold on arrival, poached eggs still raw inside, chips and chicken overcooked to the point of being burnt in places."
• "Food is *not* good."

Ambiance

Pros:

• "Lovely decor with great lighting to match the interior."
• "Love the atmosphere, love the menu, love the staff and love the fact that everyone queues in a lovely line to get to the bar."
• "Was welcomed by a bustling warm atmosphere."
• "Looks warm, staff are welcoming and helpful."
• "Interior design is interesting and the premises are light and airy."
• "Nice place, spacious and light."
• "Nice relaxing place with good atmosphere."

Cons:

• "Need to get rid of the weird art on walls and the granny lampshades that seems to clash with the rest of the layout."
• "Just a shame the disabled loo is more geared to baby changing than wheelchairs."
• "All the tables are covered in plates and glasses and staff appear to be chatting rather than clearing."
• "Tables that did not have a customer on them, had dirty plates and leftovers."
• "Sticky unwiped tables."
• "I'm not sold on all the paintings on the wall - some creeped me out!"
• "The only down side was that the teapot didn't look very clean."

Management

Pros:

• "Noted the new manager's rapid and effective action respecting an incursion of street oiks."
• "They've taken the Covid rules in very well."
• "I am writing this report to give the komo lounge 5 stars For service with absolutely was an macular."

Cons:

• "Not impressed and management should check to see if this is more widespread."
• "If you are the owners of this place you need new management."
• "Think the manager needs to rethink his chef and maybe smarten up the staff."
• "We tried 6 times to organise a meal for 40 people... but the manager never met us nor called us."
• "Manager had no knowledge of drinks on tap."

Ordering System

Pros:

• "We ordered our drinks separately via the QR code on the table, which worked better for us and did not hinder our experience."
• "Being able to order via the Internet and pay upfront makes for a pleasant transaction."
• "Ordering via the app was very easy and the food arrived in pretty good time."

Cons:

• "The whole ordering system of using QR codes and apps is irritating."
• "Not made very clear the ordering process..need to order through an app on your phone."
• "Long wait times and just seems overall unorganised."