The Riverside Reviews Summary

Food Quality

Pros:

• "Bacon cheese burger was absolutely devine, my friend said the fish & chips was the same."
• "Food is a tad overpriced but well prepared."
• "The food was delicious, portions were too big."
• "The meals we had was lovely, the meal we had was very good and well worth the wait."
• "Very tasty, nicely presented meals."
• "The food was really tasty and well presented."
• "Food was lovely with a good selection for adults and kids to choose from at a decent price."

Cons:

• "This turned out to be packed processed ham."
• "Fish n chips were average. Fish very greasy."
• "The food was not great but worse yet the service we received was extremely poor."
• "The food was awful. So awful that we sent it back."
• "Ordered southern fried chicken, it was thin crisp chicken patty lacking any flavor."
• "The food was pretty bad, the seafood basket was over cooked and lacked any potential love from the kitchen."
• "The food is overpriced and, frankly disgusting."

Service

Pros:

• "Lovely smiling staff, quick service and reasonable prices."
• "Despite this the staff were really relaxed and very competent."
• "The service was excellent from all members of staff apart from the older gentleman, I think he may have been the manager as he was the host at the door."
• "Staff were friendly and helpful."
• "Staff were very helpful with correcting this."
• "The managers were very accommodating and made us feel like family."
• "Friendly, polite staff."

Cons:

• "Service let it down somewhat."
• "No apology or acknowledgment of constant errors."
• "The staff were unfriendly."
• "We were very disappointed with service received by the waiter."
• "Staff said poor service was due to being busy, sorry that is not an acceptable excuse."
• "Staff huffing and puffing when asked about food time arrival."
• "Staff attitude was disinterested didn’t exactly get a warm welcome."

Location & Atmosphere

Pros:

• "Gorgeous location for a pub right on the Thames."
• "Lovely, beside the Thames, plenty of outside seating."
• "Unbeatable location on the banks of the Thames."
• "The setting on the river is absolutely beautiful and really there's no place nicer to be when the sun's out."
• "Much a beautiful place to just sit and relax."
• "Beautiful location, really lovely atmosphere within the pub."
• "Absolutely beautiful. An ever changing view of the Thames and on a nice day you won't find better."

Cons:

• "The pub itself seems to have lost a lot of its nice character and is somewhat dated."
• "Having to pay for the car park to eat lunch stinks."
• "However ordering on app is long process."
• "My only issue was having to use the app to order. The app is pretty poor and unintuitive to use."
• "The bins weren’t emptied and the tables were dirty meaning there were flies and wasps buzzing around."
• "The outside tables weren't cleaned between sittings either and not one member of staff was wearing a mask."
• "Lots of tables had dirty plates and glasses."