The Anderton Arms Reviews Summary

Staff Service

Pros:

• "Service was superb too the lady who served us was Judith she was very friendly served us with a smile, made us feel very welcome and nothing was too much trouble."
• "Service from Abi was great, poor girl was rushed off her feet, but always had a smile and time to speak."
• "Thanks to josh for your nice friendly service, always asking if I needed any help."
• "The staff are brilliant really friendly and the food was first class."
• "The staff are absolutely brilliant such lovely manner and Truly the faces of the company."
• "Customer service was incredible from the minute we stepped foot in the Anderton Arms."
• "Staff were very friendly and chatty which I think is important with a place like this."

Cons:

• "However, after placing the order through the app, we were soon approached like we were criminals by a rude inconsiderate female (not a lady!), who I can only assume was the duty manager as she angrily stated that she would be switching off the app."
• "Not once were we asked if our meals where ok and the poor waitress who was working looked worn out."
• "Waited 10 minutes while staff wandered around like lost puppies."
• "Asked two members off staff 10/15 minutes later after being told it was being plated."
• "The service is absolutely disgusting! I waited and waited to be served."
• "The staffs general attitude was rude and unprofessional."
• "Would put zero stars if I could. Came in for a 21st for a meal, took the pint off the birthday boy as he didn't have i.d but the bar staff looked younger than the lad himself."

Facilities & Accessibility

Pros:

• "It's dog friendly and parking is easy."
• "Had a really good outside space which we enjoyed in the sun."
• "We set up loyalty card in app and then ordered from table."
• "We were all made very welcome by the friendly staff including our dog who was given water and dog biscuits."
• "The app is easy to use so you don't have to queue at the bar."
• "Plenty of free car parking and a range of cask ales available."
• "So clean and atmosphere is relaxed and welcoming."

Cons:

• "Very untidy bar area with glasses stacked high."
• "Also I’m disabled and only 1 table outside (which was occupied) has proper chairs with backrest and the barrel table and chairs are too high."
• "Glasses and plates all over the place and when collected tables not sanitised or wiped."
• "The majority of customers were smoking which was very uncomfortable."
• "The drinks were over priced, and the outdoor seating area was open to smokers everywhere, and nowhere for non smokers."
• "The table was sticky when we arrived and despite asking for it to be wiped down TWICE, it was never cleaned."
• "Wood rotting on doors, carpets dirty, washrooms (male and female) are dirty."

Food Quality

Pros:

• "The food was great and a good range of drinks."
• "The current managers have improved the menu and the food is good, hot and tasty."
• "Food absolutely beautiful, we had 3 course meal for £11.79 !!"
• "Very enjoyable three course lunch at the reasonable price of £8.99."
• "The food was lovely without one single complaint, not bad for 11 people I think."
• "The meal was lovely and very filling, we tried the vegan ice cream very creamy highly recommend it."
• "The food also is very good quality and tasty."

Cons:

• "Overpriced food for which I can only describe as child's portions - I had 6 chips!"
• "Egg chips ham and peas awful lukewarm piece of ham snotty eggs."
• "The steak was awful medium was full off blood."
• "Sausage burnt, chicken on one dry."
• "My daughters pizza was like a lump of dough with some cheese on top and her beans were dry with being way over cooked in a microwave."
• "My chicken burger was dry and overcooked."
• "The food was ok but I suspect it was pre prepared and then frozen."