The Vallance Dental Centre Reviews Summary

Staff Professionalism

Pros:

• "From the reception to the dental staff, they were friendly and understanding and put me at ease."
• "The receptionists are always helpful and friendly."
• "The staff are so helpful and accommodating. They go above and beyond to help me every time."
• "Everyone is kind, knowledgeable and reassuring and I always feel like my health and best interests are put at the forefront of their work."
• "The reception team, the nurses and Dentists have always done their absolute best to make me feel comfortable."
• "The staff here are very friendly and professional."
• "The staff at the reception were very pleasant and friendly."

Cons:

• "To preface this review, I would like to say that I find your responses to 1 star reviews quite unprofessional."
• "Receptionists were rude. One in particular gets most things incorrect and speaks in a demeaning manner!"
• "Most reception staff are nice and helpful apart from one who loves correcting people publicly and also shouts."
• "The dentist's habit of touching the iPad with the same gloves they used during treatment."
• "The dentist wore their mask improperly, leaving their nose exposed."
• "I was deeply disappointed with the lack of attention to hygiene and communication within this practice."
• "ALL THE POSITIVE COMMENTS ARE FAKE! THEY HAD A COMPETITION TO GIVE AWAY A FREE ELECTRIC TOOTHBRUSH IF YOU LEAVE A POSITIVE REVIEW!"

Patient Care

Pros:

• "I would recommend this dental practice over and over especially for nervous patients!"
• "Their gentle, professional approach made a patient who has not felt able to see a dentist for 35 years feel comfortable and safe."
• "I would definitely recommend my dental practice to all my family and friends."
• "Great emergency service. Phoned for an emergency appointment and got seen the next day."
• "The NHS dentist on shift was absolutely amazing."
• "I can’t recommend the practice enough."
• "Would highly recommend."

Cons:

• "Only one or two good dentists left. Some that have now left managed to miss huge fillings."
• "I didn't get a clear explanation of what was happening and what treatment I needed and I was made to feel quite embarrassed."
• "I made them aware of the pain and they didn't seem to care and it become more painful."
• "The waiting room has no air conditioning and is disgustingly hot during the daytime."
• "They don’t accept that people can get ill! They prefer to take private instead of NHS and will try to force you to pay for their private dental work knowing that you can’t afford it!"
• "I still can’t believe I paid for that was an absolute joke."
• "Had to pay a deposit of £50 for the two of us just to book a cleaning... I would have thought during these times they would have been a little more forgiving, but I was told NO THIS IS POLICY."

Treatment and Services

Pros:

• "Had root canal treatment which went really well and I’m so happy to be pain free."
• "I am delighted with the result of my permanent implant."
• "Fantastic experience both so lovely welcoming and patient with me."
• "Thanks to them I saved my tooth and do not have a hole in my mouth :)"
• "Absolutely fantastic being able to speak and eat without thinking that my denture will fall out. Reasonably priced they are totally worth every penny."
• "The dentist and dental assistant were absolutely amazing, makes you feel easy and goes at the pace you need and check on you every few minutes."
• "The brilliant dentist and head dental nurse were both extremely professional and very kind throughout my treatment."

Cons:

• "I was never told, by email- or by phone, that it would take more than one appointment and that there would be a two week wait between them."
• "It was INCREDIBLY painful and my gum were bleeding profusely."
• "I still have stuff on my bottom teeth and she didn't even clean the top right teeth...wondering I paid for."
• "I saw a dentist for emergency treatment who fitted a temporary filling which fell out an hour later."
• "If I have to pick between seeing her ever again or losing all my teeth and wearing dentures...I'm choosing dentures."
• "I have been waiting nearly 3 weeks to be sent a breakdown of the treatment required."
• "dismissive, prescribed me antibiotics which I have already been on for 3 weeks and have done nothing for the pain."