Didsbury Dental Practice Reviews Summary

Customer Service

Pros:

• "The team made sure every question was answered and the level of care and reassurance I received could not of been topped."
• "Dr Khan was friendly, professional and informative, he made me feel at ease straight away."
• "The premises were clean and the receptionist very friendly and courteous!"
• "The staff went above and beyond for me."
• "The reception lady Safoora was amazing."
• "Sephora the receptionist is lovely!"
• "Sepsa on reception was absolutely lovely! She went above and beyond, excellent customer care."

Cons:

• "Reception staff are okay but could have been more friendly."
• "I also found the receptionist very unprofessional and quite rude."
• "Who makes their patients 2 and a half months for an appointment???"
• "I have heard from dentist friends that they have a reputation for money grabbing."
• "Avoid at all costs to prevent disappointment and anger at their lack of client care."
• "The receptionist is rude and always treats you like an inconvenience when you call."
• "Completely disorganised and misleading practice lacking customer service skills. Avoid!!"

Treatment and Care

Pros:

• "I have recently had a tooth extraction which was totally painless."
• "A really great service overall and would highly recommend for any dental query, particularly the team of Dr Aziz and Tabarak."
• "Dr Aziz and Sarah were extremely caring and explained everything thoroughly."
• "I had a fantastic experience. All staff were really welcoming and reassuring."
• "Dr Shab & Dr Khurram were excellent with me after I chipped my teeth. Teeth now look better than before my injury."
• "The treatment and attention to detail has been exceptional on each occasion."
• "Dr Aziz was very reassuring and informative."

Cons:

• "Quite a shame really because the service and prep where flawless and I knew the issue was due to the lab that made the crown."
• "I find out how he damaged my bone so like deep hole I had it in my gum and I have done the bone graft."
• "The dentist clearly didn’t know what he was talking about and just saw ££££ signs... AVOID!!"
• "To my surprise, I left the appointment after 5 minutes, with no advice given and what felt like a rushed job."
• "What makes this matter even worse is that on the website, it states that a scale and polish is £20! So it looks like I’ve been charged an extra £60 for a service I didn’t even receive."
• "Dentist broke the root and left me with horrible pain."
• "The service here is ridiculously bad and I would not recommend this practice to anyone."

Accessibility and Convenience

Pros:

• "The good news is that we didn't have to wait long (only about 20 minutes)."
• "He quoted a price that was around £1,000 cheaper than the dentist I had seen in the centre (and nearly half their quoted price)."
• "And for a private dentist, the fees are exceptionally reasonable."
• "I thought the pricing was pretty reasonable too."
• "I thought the payment was fair for an emergency specialist service."
• "Called at 5pm and got an emergency appointment for 7pm the same day."
• "Called and got a same day emergency appointment for problems with my wisdom tooth I have been having for years."

Cons:

• "When I actually manage to secure an appointment they are always at least 15-20 minutes late and I waste my time waiting."
• "I was not offered any alternative treatment within the same financial field of my initial offer."
• "Every single one has been cancelled or moved at the last minute."
• "Probably one of the most expensive dental treatments I've ever had."
• "Be careful if you pay cash here. Asian woman at the desk overcharged us!"
• "I sent several emails over the course of a few months addressed to both the practice manager and Dr Medina, and all of them were ignored."
• "When I returned for another filling and reported the issue the practitioner seemed to have trouble agreeing there was a problem."