Waters Edge Reviews Summary

Service

Pros:

• "The man behind the bar, Jake, was so pleasant and helpful with our party."
• "Jessica (I think maybe a manager) was really nice too and very helpful when we made a slight mistake with our order."
• "We had good service from the staff who immediately double checked that their delivery of onion rings had arrived before taking our order."
• "Despite it being busy we were greeted quickly by the excellent Michelle."
• "Had lunch here yesterday was very clean and tidy, staff where pleasant and helpful."
• "Just popped into the Hungry Horse The Waters Edge near Rochester for something to eat before going to the cinema. We found the staff where friendly and attentive especially Luke."
• "Staff friendly. Could order through the app or at the bar."
• "It was alright. Staff are really friendly and were great with the kids."
• "A waitress named Jade was quick and polite throughout the night."
• "the team were outstanding."
• "Staff very efficient and helpful."
• "Clare, Shannon and Emily went above and beyond. The service was great."

Cons:

• "Although one of the waitresses was extremely rude and possibly needs some training in people skills."
• "The lady behind the counter seemed stressed and agitated so was quite sharp with her responses."
• "Also not mention the manager didn’t seem to understand what she was doing and she became stressed very quickly."
• "No one to say hi or show you to an empty table."
• "Like hungry horse anyway but had a rude waitress."
• "We waited for our table for 20 mins to find it was right by the pool table."
• "Rude staff taking orders."

Food Quality

Pros:

• "My sirloin was cooked better than any I'd had at proper steak houses in many a year."
• "My wife's scampi also exceeded expectation and the millionaire cheesecake was beautiful."
• "They have a candy floss machine and for £2 the kids can get their own candy floss."
• "steak sizzler was lush."
• "The beef was nice."
• "burgers were good and steaks were just right."

Cons:

• "I had the Fish and chips and the fish was very hard and the batter was rock hard."
• "The vegan burger was served in the hardest bun I have ever seen."
• "The food was greasy and/or oily and wasn't that great."
• "My fish..it was all curly and the batter was so hard."
• "The 2 cheese bacon burger meals and well a double cheese burger from McDonald's is bigger!"
• "sausages were reheated possibly more than once."
• "my steak was incredibly salty."
• "Mixed grill was really greasy, burger was dripping in fat."
• "kids pizza rock hard and look like microwave job."

Atmosphere & Cleanliness

Pros:

• "The decor does look a little tired but it just adds to it’s character, there’s a small indoor play area for the little ones which is a bonus."
• "the pub itself has a few outside seating and a nice view."
• "Very clean especially considering it’s quite a busy place."

Cons:

• "First impression was the engraving of a man's sexual organs engraved on our table."
• "Chairs and carpet were filthy, seats ripped and patched with gaffer tape."
• "Dirty tables, dirty floors, and the bathrooms were a disgrace."
• "sticky tables."
• "filthy."
• "The glasses were dirty."

Value

Pros:

• "Cheap food if you are on a budget."
• "Good price for food, location lovely by the river."
• "it’s really reasonable priced and the kids eat for very cheap on mondays."
• "cheap drinks."

Cons:

• "But to be charged for two meals that were hardly touched because of poor quality is not on."
• "Overpriced for what you actually get."
• "Charged full price for a meal that was returned."
• "The cost of the food is not worth it for what we got."