McDonald's Reviews Summary

Service

Pros:

• "I was pretty happy about the service."
• "Wonderful stuff, Rob is excellent, really kind and sweet."
• "Say what you want about McDonald’s food, but the service at this particular location was outstanding."
• "The staff was really nice and service minded."
• "Excellent service - best McDonald's ever."
• "The team is very efficient and mostly smiling and nice to the customers."
• "We received a very good customer service by Rod."

Cons:

• "Very poor management or training in this store."
• "Worst staff ever. Such a ride bunch and the managers don't care."
• "Waited 20mins at the till, every staff member out front seen me but refused eye contact."
• "Service was extremely slow, order screens have no paper for receipts."
• "Cleaning staff were ride and ignored me."
• "Your night manager Michael is rude."
• "The staff were really disorganised, no-one seemed to be managing the overall running of the place."

Cleanliness

Pros:

• "Toilets are clean and store well lit."
• "Lots of tables with easy to use ordering screens offering table service. Was a late night post drinking session stop, the food was hot the order was correct and the place was clean and safe."
• "It was clean inside and the food tasted good so no complains."
• "Dining room was clean and tidy and when I was there during an evening, there was a security guard on hand in the dining room - which was good to see!"
• "The place was clean and calm, Thanks to security and guy, who immediately cleans the table after someone leaves."
• "Clean seating area even after some kids chucking food everywhere was cleaned up right away so big plus."
• "The store is typically clean and tidy."

Cons:

• "Disabled toilet was disgusting and smelled of urine, ladies toilet also needed cleaned."
• "Place is absolutely disgusting. Fingerprints all over the windows, cobwebs above lights."
• "Sat in McDonald's St Andrew's Street Edinburgh in total squalor with food and mess on the floor, windows and wall."
• "The tablets for the kids are taped together. Very unhygienic."
• "This is by far the most disgusting mc Donald's I have been too."
• "The dirtiest and the most disgusting McDonald's I have ever been."
• "Visited this really awful mcdonalds last evening,it was truly filthy."

Food Quality

Pros:

• "Food as always delicious and very cheaply priced, service was fast which is the main draw of a fast food restaurant."
• "Great for a McDonald's, better than the horrible one on the other end of princess st, aka west side."
• "The food is never cold like some other store."
• "Had to wait to be acknowledged at till but once I was served I never waited long and food was hot and very nice."
• "The grub? Absolutely scrumptious."
• "It's always been hot, tasty, and well presented."
• "The food is generally good - you should know what to expect when going into McDonald's, and it meets (and sometimes exceeds) expectations every time I go."

Cons:

• "Meal was cold so returned and told would be a few mins as a fresh one being made, it was as cold as 1st one."
• "All 3 burgers were stone cold and dry and the french fries luke warm and over salted."
• "It's good to have food at night, but it was different from others - even ingredients looked a little old."
• "Modified my happy meal order to no ketchup but mayo on the wrap, of course there was no mayo, there was ketchup and mustard in it.. fries cold as always in this place."
• "Food Must've been reheated or left to long before serving."
• "When food eventually came out is was freezing."
• "Food was very cold. I have ordered a wrap and the strips inside the wrap was cooked like 2 or 3 hours before."