Burger King Reviews Summary

Staff Service

Pros:

• "Lily the shift manager was exemplary, kind, polite, engaging and informative."
• "Fast service. Food was great. Jessica was very friendly and chatty to myself and my children."
• "Greeted with a warm welcome and a smile."
• "Fantastic experience, one staff really stuck out to me. Jayvian I think his name was. Best guy I have met all year."
• "served by three amazing staff today, Jonathan, Kita, and Joe I didn't wait no longer than 2 minutes for my food after I ordered."
• "The service I received from Robert and Brenda was the best I have ever had in this airport."
• "Absolutely brilliant customer service by Diana."

Cons:

• "I am hard pressed to even give this burgerking staff this one star. Such sullen, incompetent people."
• "Woman at the till was totally ignorant and looked at me as it was a chore."
• "The girl on duty today was rude and unhelpful."
• "Horrendous. Staff didn’t have a clue what was going on."
• "Absolute disgraceful service literally was only trying to ask if they do vegetarian options, blanked by the whole staff."
• "Staffing was super poor with rude staff on counter and one disinterested guy doing all food."
• "Staff not smiling and unhappy at work."

Cleanliness

Pros:

• "Clean, nice place with friendly staff."
• "Cleanliness and hygiene of the restaurant were 10/10."
• "The restaurant was clean and there was always someone to perform sanitary duties."
• "The restaurant was very clean and the staff attentive."
• "Service was excellent, fast efficient and the place was spotless."

Cons:

• "When we arrived there were lots of dirty tables, the soft drinks station was a complete mess."
• "Very dirty and messy place. All the tables were full of trash."
• "Grumpy staff. Dirty restaurant."
• "Place is just filthy, food and bags everywhere."
• "Far away from Burger King standards. Really dirty place."
• "Dirty place ask staff to clean the table ignored me."
• "How this place got a 5 for hygiene we will never know. Absolutely beyond dirty."

Food Quality

Pros:

• "Food tasted marvellous and really felt magical on the tongue."
• "The flame-grilled beef patty was juicy, complemented perfectly by the fresh, crisp lettuce and juicy tomatoes."
• "Food was quite tasty tbh."
• "Thanks for the vegan Royals!!"
• "I had the Peppercorn Angus and it was really good. Obviously freshly cooked and nice crunch pinions and plenty of Peppercorn sauce."
• "The food was very good, would definitely stop in here again."

Cons:

• "The breakfast burger was the icing on the cake the bacon was cold and on the whole it tasted bland."
• "There was a blonde pube in my food."
• "Got a sandwich that must have been at least an hour old - after waiting 15 mins for it."
• "Everything cold, no sauce on double cheeseburger, cheese didn't even melt, cold chips, cold coffee."
• "The food was awful, for starters the machine didn’t print my order number."
• "Cold burger, hard chips."
• "Food was horrendous with terrible aftertaste."

Price and Value

Pros:

• "Price is about on par with high street."
• "There were approx. 25 mini hash browns which were tasty and well worth the money."

Cons:

• "Overly expensive food for the quality and portion."
• "A little bit pricey at £30 for two meals but hey, Airport prices, right?"
• "This BK is 2x more expensive than those in the city center... dirty place and rude bored staff."
• "Liverpool airport £5.17 for a plain kids hamburger that’s it no drink fries just a plain kids hamburger over 5 pounds absolutely disgraceful price."
• "Expensive as heck, bought 2 cheeseburger meals with fantas (medium) and it was almost £12."

Facility and Equipment

Pros:

• "Nice high seating next to the window so we could watch the planes take off and land."

Cons:

• "2/3 ordering machines broken, the when ordered on third one it showed my order number for a second before disappearing."
• "The preorder kiosks not working."
• "1 order machine is broken, very slow service."
• "They don't have WiFi though."