Rivo Lounge Reviews Summary

Customer Service

Pros:

• "The staff, unobtrusive yet seem to appear when you need something, big plus."
• "Attentive and smiling staff who looked happy in their work."
• "The staff were very helpful and friendly."
• "Friendly and efficient staff."
• "The staff were great, very friendly, quick and cheerful."
• "Staff are friendly and efficient, and they're well set up for the Covid19 restrictions."
• "Fantastic staff who are always friendly and helpful."

Cons:

• "Doesn’t answer emails, calls or Instagram messages when I enquired about booking for a table for 10."
• "They were busy but if they can not handle the amount of people that are ordering the stop taking orders."
• "Service was a bit slow but not that bad although the staff clearly have little care or experience."
• "Service is of the lowest quality, your coffee will arrive spilled, your food handed to you with thumbs etc on the plate."
• "Customer service very poor. When told starter's for kids meal weren't brought. Just said you can have them now, no apologies."
• "Several other people came in after we ordered and all received their drinks as soon as they ordered."
• "A partial response to an issue but then follow up questions/chases for answers ignored."

Food Quality

Pros:

• "The food is fantastic, reasonably priced and caters well to omnivores, vegetarians and vegans alike."
• "Food was delicious - halloumi and sweetcorn pancakes with black beans, tomatoes, tomato salsa, advocado and a side of lime."
• "Service is great, the food is very good and the specials change faster than I can keep up with always offering too many great choices."
• "The food was possibly some of the best i’ve ever had there too."
• "Food selection is broad and tasty!"
• "The food was really good especially the Bang Bang chicken and well priced."
• "Food was hot and freshly cooked. Just lovely."

Cons:

• "Food was fine but MY GOD please clean up the place... the ceiling is disgusting."
• "Sadly not such a good experience. We ordered tea and toast and our drinks came 15 minutes before our toast."
• "They have changed the Chilli and Charizo Hash recipes so they taste different."
• "I would expect soup to be exceptional for that price, but it was watery."
• "Food came on time but was over cooked and dry."
• "Usually have great service but this time it took over 20 minutes to get our drinks."
• "The burger was cold on the edges where it had been sat for so long."

Ambience and Atmosphere

Pros:

• "Nice building with nice drinks."
• "Great place by the river with an excellent choice of fare and a relaxed vibe."
• "The atmosphere is very relaxed, which makes it a great place to catch up with friends."
• "The atmosphere is relaxed and informal, the food is good quality at a great price."
• "Really loved their spacious lounge upstairs with my favourite round and huge lights and big windows to a nice view."
• "I love the atmosphere, the decor, and vibe!!!"
• "Consistently great food, nice staff and really good atmosphere."

Cons:

• "I know it is dog friendly but to see a dog lapping water out of a bowl all onto the floor I think is not good also people feeding there dog of a plate."
• "It was also very noisy, so much so that most conversation was impossible."
• "Having been told we could not sit at the only available 2 seater table because music was being set up."
• "It's definitely not a place to go in spring/autumn time when you want to enjoy some sun outside."
• "There were little bugs everywhere and very loud! Not impressed!"
• "Only downside - music was a bit loud during the day time and we were unfortunately sat under the speaker!"
• "The place as a whole is careworn and a bit grubby."

Value for Money

Pros:

• "Love this place. Reasonably priced food."
• "All of our meals were fantastic and reasonably priced."
• "The portions aren’t huge, but you won’t be hungry and there’s good price/volume ratio."
• "Fantastic food at reasonable prices, freebies on various days of the week."
• "The food is always nice, And at a reasonable price."
• "Reasonably priced."
• "I can thoroughly recommend tapas Tuesday - 3 dishes, bread (and GF too) and a large glass of wine for under £12 - bargain!"

Cons:

• "Nice building with nice drinks. Food is OK but both Food and drink is a little on the expensive side."
• "Price was 18.5 which a bit in the pricier side."
• "Only gripe was the beer prices were rather expensive."
• "Meal and drink for 2 came to just shy of £40, however portion size of sweet potato fries was tiny."
• "Price: this is where Rivo Lounge comes unstuck. The price is up there for the area."
• "In addition, for the price, the serving size is disappointingly small."
• "Drinks are expensive, yes they're fancy and a huge variety, but being so small, you think they could have less options to cost them less to cost the customer less."