LaLa's Restaurant Reviews Summary

Service

Pros:

• "The waiters were very friendly and couldn't do enough for us."
• "Service was great, AJ was polite and chatty and included the children in the conversation."
• "The staff are professional, prompt, friendly and fun - always feels like a real treat!!"
• "Despite it been very busy the staff were kind polite and attentive."
• "Staff extremely friendly and made sure we had everything we wanted."
• "Staff were professional and attentive without being intrusive."
• "The customer service was what made it world class perfect from entering the restaurant up until leaving."

Cons:

• "The service was hit and miss for the duration of our meal."
• "Absolutely terrible delivery meal!! 3 attempts by different drivers to get it right!!"
• "The service needs to improve and please lose the cocky waiters."
• "The service (read cocky waiters) really let this place down, they were nigh on ignorant."
• "Staff seem to be pretty moody too."
• "Most of the staff were young unattending men who clearly showed they did not want to be there."
• "The food was practically thrown at us, staff were unfriendly and when we asked for water we got it after asking for 5 times."

Food Quality

Pros:

• "Fabulous food at a great price."
• "The food was nice and hot perfectly cooked and it had so much flavour and a good portion size so we really enjoyed our food."
• "The curry’s are exceptional! Never had a bad meal at Lalas."
• "The food was incredible so much value for money."
• "Food was tasty and prices are about right."
• "The rest of the starters and main dishes were very nice, both in presentation and taste."
• "The food was fantastic tasting all round."

Cons:

• "First Take away from here, curry's were good, chips were inedible."
• "The KORMA and PASANDA was completely inedible, it's a cream based and cheesy dish and was filled with disgusting spice that was spicier than a vindaloo."
• "The curry was slightly lumpy and the chapattis were burnt on 1 side and crispy."
• "The tikka masala that wasn't tikka or masala just some chicken pieces in oil with a bit of sauce of a Reddy green tinge."
• "Curry was full of oil and really sickly."
• "The only curry I like is Pasanda. I ordered one from here tonight and I couldn't eat it as it was far too spicy and burnt my mouth."
• "The vegetable makhani was simply awful, it looked like strawberry custard and actually tasted as sweet with the same consistency."

Atmosphere & Decor

Pros:

• "I personally felt it to be, a very safe and distanced atmosphere."
• "The front is inviting and the inside has sleek decor."
• "Beautifully decorated, clean and classy!"
• "Decor was lovely too."
• "The interior design is 5 star."
• "The restaurant is as clean as a whistle and the atmosphere is brilliant."
• "The food, layout & decor was gorgeous and worth 5*****."

Cons:

• "The place was dirty and menu was soaked in some grease."
• "I did not enjoy the atmosphere in the restaurant as it appeared most of the customers were drunk."
• "The lighting was a little too dim and we struggled to see the menu."
• "The table straight in front of me was a large group of people, they were absolutely the most annoying people, overly loud and just shouting and swearing just for the sake of it."
• "This place is a joke! Health & safety should shut this place down immediately."
• "We were told on two occasions we would only wait 10 minutes and we phoned ahead of our arrival both times we waited over 40 minutes before leaving."
• "When asked how everything was we did express our disappointment however the managers response to this was to ply us with more alcohol."

Management & Staff Attitude

Pros:

• "Its no surprise this restaurant won awards! The atmosphere, the staff and chefs are brilliant and very quick for service."
• "The manager is always friendly & welcoming."
• "The smartly dressed manager (I think) was helping a blind (had a white cane) gentleman gather his things by climbing under his table and helping him with his jacket."
• "The manager himself really looked after us all."
• "These guys couldn't do any more to please!"
• "Staff are awesome."
• "Staff are friendly and prices are reasonable."

Cons:

• "The manager was like a thug just because the service was disgraceful from him."
• "Manager was very rude not helpful at all."
• "Really very bad experience, food was not even warm, manager was very rude not helpful at all."
• "We haven’t had an apology, no offer of a discount or anything."
• "Please send your staff answering the phone for some manners training."
• "We had plastic in food to which they came out five minutes later to ask why we had returned the dish quite rudely."
• "When I challenged this the girl on The phone was just a joke."