North West Appliance Repairs Ltd Reviews Summary

Category: Appliance repair service

Address: 9a-9b, Centurion Court, Wheelton Ln, Farington, Leyland PR25 3UQ, United Kingdom

Phone: +441772643900

Rating: 2.8
based on 173 reviews.

Communication

Pros:

  • "The communication was great."
  • "Gary the engineer rang me on the day of repair to gain some information prior to the visit and provided an ETA."
  • "He called the day before to let me know when he would be expecting to arrive."
  • "Their customer service team was incredibly responsive, patiently answering all my questions and providing a transparent breakdown of the repair process and associated costs."
  • "However, they telephoned me to make the appointment sooner than expected, the engineer rang on time to confirm his time slot."
  • "Communication was good tho could be improved with alloted timeslots pre arranged so not having to take a full day off work."
  • "I had contacted the service by e mail on Saturday as it was closed over the weekend... To my surprise however i was contacted the same day both by telephone and via email and a date was arranged."

Cons:

  • "No communication as to dates of visit and parts delivery. I had to chase everything and it felt as though I was the one causing an inconvenience."
  • "Wait on phone for about 15 mins just to get calls answered then whilst explaining stuff to them they speak over so I couldn't hear them."
  • "When you do get through and are listening to the hold message it says someone will be with you in a moment, it's a lie.... 28 minutes is not a moment."
  • "I've tried calling, no answer."
  • "They don't answer calls or emails re this and I have had to buy a new one."
  • "I never got a call or a visit!"
  • "I called again just before their office closed and was told to give them a call on Monday morning as there's still a chance that someone will come and collect the machine today, which I really doubt that will actually happen."

Professionalism

Pros:

  • "He was polite with great attention to detail."
  • "The two repairmen who came were excellent and rapid, the TV was fixed and back on the wall within 30 minutes!"
  • "The technician who attended, Chris, was extremely courteous and professional and is a credit to this company."
  • "Tom our engineer was on time and extremely polite, professional and helpful."
  • "The engineer was professional, friendly and on time."
  • "He was informative, helpful and very efficient in his work going the extra mile to ensure the issue was resolved."
  • "Very tidy and professional service."

Cons:

  • "an absolute waste of time. unprofessional service."
  • "Really unprofessional. Will never use again."
  • "All my problems come from the office - very rude and unhelpful person answering the phone."
  • "The company are useless. Repair VAN that carries no parts."
  • "terrible customer services and lack of technical skills to resolve."
  • "This company is incompetent and the engineers are not fully experienced."
  • "Very unprofessional and unresponsive would not recommend at all."

Service Quality

Pros:

  • "Couldn't be happier with the service, communication and a really great repair man."
  • "The repair seems to be of good quality."
  • "Anyhow all fixed, not had to chuck it into landfill so very happy."
  • "I'm pleased to report that my Panasonic TV was repaired satisfactorily by the company."
  • "Fast service and very helpful, saved my TV twice from going to landfill by replacing the back light, good communication with the call out engineer."
  • "The repair was carried out quickly and efficiently and with great care in our home."
  • "He fixed our fridge freezer quickly and was very knowledgeable."

Cons:

  • "Shocking service."
  • "I waited 7weeks for previous repair and have now waited a further 8 weeks to have another repair done To my tumble dryer."
  • "Shocking customer service!!!! And still awaiting a repair."
  • "I have had enough of North West Repair inadequacy and lack of professionalism."
  • "Absolutely awful. Came to repair my Samsung TV, repaired the screen ON MY BED! But then broke something in the tv that meant he couldn't turn it on."
  • "Worst customer service, poor service."
  • "Absolutely appalling service. Took 6 weeks to come out and fix the hob."

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