Morrisons Reviews Summary

Store Layout and Cleanliness

Pros:

• "Everything seems in order and I never have issued with finding my items."
• "Shelves always being stacked by polite staff and a wide variety of stock at competitive prices."
• "Great layout, good choice of items."
• "A medium to large sized store that is well laid out plenty to choose from."
• "Lots of nice products in non grocery aisles. Store is kept very clean and neat."
• "Nice Morrisons clean tidy."
• "The store was very clean and well stocked."

Cons:

• "Items on shelves dusty and dirty."
• "A lot of shelves needed tidying up, restocking and empty boxes needed removing from the shelves."
• "As always some shelves empty and staff rushing around, maybe they would be better off. Open 24/7 like the other two big food shops so that night staff can fill all the shelves back up."
• "Morrisons has gone down hill in recent months, poorly stocked shelves, poor dates on products and rude staff!."
• "Produce empty most times I've been in, not good for customers or trade?"
• "This store is rapidly going down hill. Poor fruit and vegetable selection."
• "Prices are high, shelves empty."

Staff and Customer Service

Pros:

• "I love shopping at Morrisons in Leyland if you have a problem they sort it out straight away they are friendly great products and their own brands are great."
• "Amazing staff and a good variety of flowers!"
• "All staff were helpful, polite and alert."
• "Staff friendly and helpful."
• "Great staff always friendly and always willing to help."
• "Always pleasant helpful staff."
• "The staff at Morrison's are so nice, polite and helpful."

Cons:

• "Aggressive staff, tried to tell off my child for pointing at a scratch card."
• "Shocking service, never any staff, waiting ages for anyone to come to till to pay!"
• "The staff here really need to be retrained in customer service."
• "Whether you want to be ignored by the girl on the self service checkouts, talked down to by the surly old hags on the checkouts or listen to the idle chit chat of the lazy shelf stackers - this place has it all."
• "Again, like many others.....substitution of manned tills for self checkouts is poor."
• "Some places in the store need a face lift regarding staff."
• "The gentleman on the counter was a little grumpy."

Product Availability and Pricing

Pros:

• "Visited today for grocery shopping. One item I declined to purchase was a 93g bag of Maltesers priced at £1.82."
• "Usually reasonable prices when part of shopping done elsewhere to balance the cost of some more expensive but required items."
• "Cheapest petrol new layout is good."
• "Great place to shop, with some brilliant weekly deals. However, when they reduce items that are nearly 'out of date', the reduction is not much less than the full price."
• "Good, fresh produce and relatively friendly staff make this store not too bad at all."
• "Has a great deli counter, salad bar, butcher counter and bakery."
• "Everything you need, prices are a little higher than most shops, but the quality is a lot higher."

Cons:

• "The food is overpriced and poor."
• "They had no semi-skinned milk of any size, and 2 checkouts open so big queues."
• "Morrissons Leyland big change here prices dramatically increased."
• "Best before dates on products very short and some of the fruit was rotten with mould growing on it."
• "Expensive, but they started to lower a few items in price, but that usually means when the stock as gone they will be more expensive in the coming weeks."
• "£1 per item on the 'Build your own' is overpriced considering a rasher of bacon was small, cold, hard and mostly fat."
• "Very disappointing store as I could not get the 3 things I went in for due to having no stock."

Facilities and Services

Pros:

• "Lots of staff and car park spaces. The staff are very helpful and will check in the back stock room if there is something you need but it is not on the shelf."
• "Had the small breakfast, extra toast and coffee. Food fresh and well cooked."
• "Local store. Great for 'specials' not so cheap for all your weekly shop, but still good value."
• "Amazon pickup and dry cleaning in-store is a real bonus."
• "Standard larger format Morrisons with well-stocked shelves and the usual wide variety of goods. Cafe, toilets, cash machine, petrol station etc. Massive car park good."
• "Good shop especially for disabled. They have wide Isles and also wheelchairs & electric scooters."
• "A typical Morrisons with everything you would expect, large store great selection."

Cons:

• "Cafe was cold, and loads of dirty tables. Food wasn't great, no mayonnaise in condiments section."
• "Not impressed found it was not very clean especially you sanitisation stations are not very clean at all."
• "Arrive here at the wrong time and you'll be met with a total absence of shopping trollies, shopping baskets and manned checkouts."
• "The only let down is the auto tills self serve, went in 3 times over the last 2 weeks and there was a problem with one of the self service tills."
• "Disabled toilets have not been checked all day NO toilet roll available old toilet roll cardboard tubes in sink."
• "Dont clean the trolleys or baskets after customers and the price of bags are way over the odds."
• "The cafe was understaffed and as a result they gave our meals to another table."