Arnold Clark Leyland Motorstore Reviews Summary

Customer Service

Pros:

• "Graham Brierley gave excellent customer service with genuine care and friendly manner."
• "The customer service was great and Sammie was very helpful in finding me the right car that was within my budget."
• "Bought a car with Jamie W and the customer service I received was excellent."
• "Graham Brierley has been an absolute star from start to finish, kept me updated on every stage of my application and what was happening with my car."
• "Fantastic customer experience and Jamie was a star."
• "The customer service that I received was exemplary."
• "I would like to recognise Graham Brierley for his outstanding customer service and professionalism."

Cons:

• "I couldn't be bothered dealing with this branch any longer as each visit was 150 mile round trip."
• "Unfortunately my last 2 experiences have been so poor, that I won't be returning to this branch again."
• "Once they have your money they couldn't careless."
• "They have a nonplussed attitude to all of it, none of them seem to want to try and fix anything."
• "Terrible customer service!"
• "Do not buy from Arnold Clark! I have never received such poor service from a company before."
• "It's disgusting the way they treat their customers, the lack of communication I received was unacceptable."

Car Quality

Pros:

• "The car is a dream and the biscuits, coffee and company were a delight!"
• "After getting the used car home we booked it into our local mechanic to give it a once over to be told the car seems fine, has new tires."
• "Paint touch up work was done to a really high quality."
• "The car was well serviced and cleaned when I picked it up."
• "Car is in excellent condition, rides smoothly and exceeded my expectations."
• "The car we bought was in top condition and that's thanks to Arnold Clark."
• "Picked the car up today and it’s fantastic."

Cons:

• "Now, less than 6 months later, the same fault as occurred and they have done nothing to try and rectify it."
• "The car an Audi TT was leaking so badly that there were puddles in the foot wells condensation dripping from the roof and mould on the seats and seatbelts."
• "Took it for a service at a different garage today and had to change two rear tyres that were the wrong size and made the car unsafe."
• "The front wiper blades were worn and loose."
• "The front tyres were replaced with a very cheap set that didn't grip well and wheel-spinned far too easily during gentle acceleration."
• "The breaks were patchy and appear worn."
• "The car had multiple fresh stone chips that were down to the primer caused by the delivery journey."

Sales Experience

Pros:

• "Fab experience from start to finish for our teenage son buying his 2nd car and part exchanging."
• "Lewis who was very professional and helpful, walked us round the car then just left us to view it on our own, no pushy sales techniques going on."
• "I feel I got a good deal on the car and I'm hopeful for as positive an experience with the aftercare should I need it."
• "I came to Test Drive a car and was unsure what I was looking for and the salesman found me a car that I really liked and was suited perfectly for me."
• "Can't fault anything about our experiences at all. 5 star without a doubt."
• "It was my first experience with Arnold Clark and I was extremely satisfied."
• "We have bought vehicles several times from Arnold Clark, and have always found them welcoming and fair."