Address: Churchill Way, Leyland, PR25 3LZ, United Kingdom
Phone: +441772623643
Rating: 3.6
based on 250 reviews.
Customer Service
Pros:
"Staff are kept ultra busy so don't have time for chit chat. Having said that they give good service."
"Poppy deserves a pay rise at some point or at least an incentive to recognise her efforts. 💫"
"Better now there's no teenagers hanging around using the WiFi giving the staff grief."
"First visit since the restaurant reopened after lockdown and I thought the staff were handling everything brilliantly."
"You know exactly what you're getting with McDonald's food but I've been impressed recently by better customer service and more charismatic and engaging staff at this Maccies than at most other branches."
"Service at window 3 again was lovely with happy staff happy to help."
"Jenny who works there she is absolutely lovely she is the only one that brings life with her always smiling 😃 with a sense of care to everyone."
Cons:
"Very poor customer relations. Staff need training on basic common courtesy, the ability to take an order properly and humbly accept when they get it wrong."
"Just been to McDonald's in leyland they gave a vegetarian a chicken wrap!!! When I went in to complain they thought it was funny, including the manager on shift!! Absolutely disgusting, will never eat at this venue again!!"
"Stood at till to order but staff walk past ignoring you."
"Had to raise staff for service. Which was piss poor due to them grabbing in Kitchen."
"Uninterested staff, more important to chatter through the back."
"Use to love this place but since the refresh it’s gone terrible young staff stood around chatting having a laugh I stood at the counter for 15 minutes after being in the drive thru to find missing items."
"Since the renovation to the McDonald's premises. Staff are always in a sleepy state like daydreaming They never know what they doing they seem to not care there's absolutely no life in any of the staff."
Food Quality
Pros:
"Its got everything a McD's has to offer and 90% of the time the milkshake machine works."
"Food was as good as McDonald's is."
"Food is always served hot."
"The food is adequately warm, if not always piping hot, and consistent in it's quality and taste."
"Good choice of hot drinks plus they serve coke in 3 sizes."
"The coffee is always scorching hot and good."
"Chicken Nuggets are the food of the gods."
Cons:
"Very busy and felt chaotic. Food took over 20 minutes to arrive."
"Terrible experience lost the will to live at the drive through."
"Meal wrong again! Just been through drive through and waited in parking bay for over 10minutes for the order."
"Ordered through mac Donald's app, only the drinks arrived £27 for 3 drinks is extortionate!"
"8 out of 10 visits they make you wait in grill parking."
"Missing items at 9 orders out of 10."
"Food stone cold."
Cleanliness
Pros:
"Nice restaurant staff friendly and its always clean."
"Facilities were clean."
"Perfectly prepared all customisations and the staff were lovely, welcoming and the location was not only very clean- including toilets- staff began a deep clean as we were leaving and appeared to be doing so very thoroughly."
"The cubicle was tiny but it was fairly clean in there."
Cons:
"Toilets not very clean, cracked ceiling in male toilet."
"Drive through blocks the other shop's car parks."
"That's if you want to sit in with the flies. The bins on the right hand side as you walk in needed emptying."
"Loos are always out of toilet roll too."
Order Accuracy
Pros:
"Over the past 6 months or so I've used the McDonald's app to order a breakfast meal from the Leyland McDonald's."
"However they are quick to rectify their mistake once you take it back in to change it."
"Perfectly prepared all customisations and the staff were lovely, welcoming and the location was not only very clean- including toilets- staff began a deep clean as we were leaving and appeared to be doing so very thoroughly."
Cons:
"Awful McDonald's! How on earth the manager of this place isn't looking into the amount of 1 star reviews this place is getting and doing something about it."
"The leyland branch and customer service is absolutely appalling and cannot believe I have not been refunded the whole amount."
"Was taking an order at 11:30 and they skimped out of 2 large fries for us when they gave us chicken nuggets and McFlurry."
"Check your take out order carefully before leaving. The number of times this year I've got home and found part of my order missing is getting silly."
"Whenever I have ordered online, multiple items are undelivered on multiple occasions."
"This is now the 4th time we have ordered though just eat and the order has come short."
"My order came cold with no serviettes, no straws and no dips we paid for."