Cocoa Runners Reviews Summary

Chocolate Tasting Experience

Pros:

• "In person tasting was the perfect way to learn, taste and explore the incredible cocoa bean."
• "We each had the most beautifully packaged set of different craft chocolate bars and were guided by an expert on how to taste them."
• "Spencer has an encyclopaedic knowledge of how chocolate is produced and how we experience it melting in the mouth."
• "These guys have some of the most well known craft chocolates in their selection! And they taste every chocolate before selling it."
• "What a wonderful way to spend a wet July evening! My chocolate tasting box arrived really quickly after ordering and it was so exciting to see what was in it."
• "I received a tasting box as a Christmas gift. I signed up for the tasting, clicked on the zoom link and....nothing. I waited for an hour. No one ever showed up."
• "Lots of information, given too quickly, without enough time to savour and experience each chocolate."
• "Was a disappointing experience last time. Order placed on Wednesday. But it took 3 days to process it and according to tracking number provided it was dispatched only on Saturday."

Cons:

• "I received a tasting box as a Christmas gift. I signed up for the tasting, clicked on the zoom link and....nothing. I waited for an hour. No one ever showed up."
• "I bought tickets to this as a birthday present for a friend, plus a treat for me. I wasn't disappointed. Full of interesting facts and the chocolate varieties were amazing."
• "Unfortunately unreliable and untrustworthy. Having worked in the chocolate industry for some years now my experience with Cocoa Runners was by far the worst I have had."
• "Terrible customer service. They never contact you back, no matter how many emails you send. They simply do not care after they’ve taken your money."
• "Was a disappointing experience last time. Order placed on Wednesday. But it took 3 days to process it and according to tracking number provided it was dispatched only on Saturday."
• "can we put No Stars? worst service ever. So much for online convenience. No record of the order, constant chasing -days after the gift order was supposed to have arrived."
• "Dreadful company. Do not trust them. Their website clearly states that on a trial offer you can cancel any time after the first package is received, but when you do they tell you wrongly that you must buy 2 more boxes at full price."
• "Received my Thanksgiving Craft Chocolate Gift Box: Celebrating American Makers. I can't comment on the chocolate as it's a gift. Sadly it's arrived in a cardboard box not a cocoa runners presentation box as pictured. Let down in the presentation."