Pets at Home Camden Reviews Summary

Customer Service

Pros:

• "They really care about animals here."
• "Can't fault it, awesome team who really go the extra mile to help their customers."
• "Staff are super friendly and always happy to help."
• "Love this store. Very friendly staff and great stock for your pets."
• "Been to this store multiple times and the staff are always friendly and helpful."
• "Staff always knowledgeable/helpful."
• "The staff were so knowledgeable and friendly, much better than other pets at homes I've been too."

Cons:

• "Didn't find what I went there for, but bought something else. My three stars are for the unpleasant impact with the staff at the till."
• "It’s the second time I’ve been to this place and tbh I won’t come back as I had the worse experience ever with those workers there."
• "The place itself is ok but I find the staff unhelpful, not approachable compared to other pet shops that I have been to."
• "Staff member left me in the middle of serving."
• "Staff let the queue build up and said she had to stack the shelf first."
• "Unhappy people, and super super super rude!!!"
• "Some of them are never willing to help."

Product Selection and Pricing

Pros:

• "A really good selection of products, you can get all the basics and more here for your pet."
• "Although Elvis had a small health problem, this shop paid for all his vet bills!"
• "Love this pets at home store, large range of dog and puppy things aswell as all essentials for most pets, helpful staff helped me to find what I needed and offered the more affordable alternatives and information on products, lovely experience."
• "The store itself was easy to find & although small it was well stocked."
• "Was surprised to see what i needed was on offer so check online before you head in the shop as you might miss some good deals."
• "A wide variety of pet products to choose from at very low prices."
• "The shop is really well stocked, with anything you'd ever need; all sorts of dog food, toys, treats, accessories, grooming materials, cleaning materials, even clothes!"

Cons:

• "I used to come here and loved Mark and was 25 pound to get mine and my dads dogs washed. We come back and prices have now jumped to 60 pounds."
• "Pets at home across England sale unsuitable toys, hides, cages, bedding and wheels which guarantees rodents a life of neglect."
• "Bird calcium perches had wrong price attached to them which made us excited for such a value for money purchase but the shop refused to sell at display price and quoted a higher price that was not displayed anywhere."
• "The store doesn’t have much for cats."
• "For a very big shop I was surprised to find they had nothing I needed."
• "However a lot of stuff is very expensive to purchase, might aswell just buy online."
• "More holes in the shelves than a colander and all the healthier cat food is nowhere to be seen."

Store Experience

Pros:

• "The store is great, prices are good and you find most products you look for."
• "Great store, huge selection - always has what you need and then some."
• "Nice place, clean and good selection of pets and food."
• "The store always has a good variety of choices for our Dog as well."
• "The entrance was clean and there was some water for my dog too."
• "The store itself was spotless, organised and easy to navigate, came out with some quality items to keep the cat happy and cared for."
• "Nice pets at home, good selection but often out of stock of the most popular items, staff are always helpful and give plenty of advice if you need it."

Cons:

• "It's OK in a pinch and (most) of the staff are pleasant enough, but the entire place smells like dog piss."
• "The shop is a bit grubby, the sign is falling down & it doesn’t have every dog accessory I’ve needed, despite its size."
• "Has a smell when you first walk in. Not something I've noticed at other pets at homes."
• "The selection of pets is underwhelming; no reptiles whatsoever and only very small fish in their collection."
• "Absolutely pointless store for cat food unless you want the basic whiskers garbage!"
• "It’s a big shed full of pet stuff :) Standard mixed offering for most pet types but not their biggest or newest store."
• "The store doesn’t have much for cats. The shop is mostly concentrated around dogs which is a bit annoying."