Pets at Home Friern Barnet Reviews Summary

Customer Service

Pros:

• "The customer service was truly outstanding, with the staff being incredibly friendly, helpful, and knowledgeable."
• "The staff were lovely despite it being hectic on a busy Sunday."
• "She is so so friendly very approachable happy to help with a beautiful smile."
• "Employees are very kind and responsive."
• "The members of staff downstairs are all very friendly and very helpful."
• "Staff very knowledgeable, friendly and helpful in buying new fish."
• "I'd like to thank Grace for being one of the best advisors I've dealt with in this Pets at Home store."

Cons:

• "The worse representation of customer service from the grooming team ever."
• "Very rude and disgusting people on grooming room I was late 10 min in rush hour and they didn’t except me and they took my deposit and told me that I have to book another appointment and pay again."
• "The girl in question was very rude and talking to me as if I should have known these things when she didn't bother explaining to me beforehand anyway."
• "Very very poor customer service, the staff don't know their job."
• "The staff need to be more attentive, very slow service."
• "The customer service of the grooming staff is ridiculous."
• "When they do eventually see your pet they are negligent, uncaring and try to sting you for as much money as they possibly can."

Veterinary Services

Pros:

• "The vets were highly skilled and experienced, providing my pet with the best possible care."
• "Thank you for taking care of my cat when other private vets couldn’t."
• "I was very worried because I adore my kitten, but I left it with confidence in the professional and personal qualities of the staff."

Cons:

• "I am very disappointed with the Vet in here. They diagnosed my dog wrong and put her under anesthetic and then told me they were wrong."
• "AVOID! GO TO A PROPER VETERINARY SURGERY."
• "I was not even told what the possible causes of my dog’s illness can be."
• "This is my dog’s registered vet. However, I recently had an unfortunate experience with a veterinarian that left me deeply disappointed."
• "I returned home feeling unsure whether my new vet had Harveys interest or their profit margins at heart."
• "The vet advised me that the flea medication in store was not very good???"
• "When I went to pick her up, I could see that her hair was not cut and asked them what they did to her, she said they gave her a bath but did not cut her hair."

Store Experience

Pros:

• "Nicely equipped shop."
• "Good working vibes can always be sensed by customers."
• "In addition to the excellent customer service, there was also plenty of parking available right outside the store."
• "Convenient and open long hours, good selection of stock, plenty of parking available."
• "Store was clean tidy and staff were knowledgeable."
• "Love this place."
• "They have a wide variety of products for small animals, dogs, cats, birds, and rabbits."

Cons:

• "Some categories of items are a bit limited eg. Anti-poo and pee cat sprays and scratch posts, but a good store."
• "This used to be a great shop with a huge range of products and pets but they downsized and it is now a lot more limited."
• "The boxes of live insects for reptiles are always half dead unless you get there on delivery day."
• "It feels like everything is packed in which doesn’t make for an enjoyable shopping experience."
• "Their stock is expensive and can usually be found significantly cheaper online."
• "Sometimes runs short of stock on certain popular items such as own-brand cat food items, certain brands of wood pellet cat litter etc."
• "Shop is OK, highest prices anywhere."

Product and Service Pricing

Pros:

• "Very reasonable pricing for cat injections and neutering."
• "Prices reasonable."

Cons:

• "Their stock is expensive and can usually be found significantly cheaper online."
• "This store is more interested in trying to get you to buy their own brand food wainwright which isn't a particularly great food considering its price."
• "I was then asked when was my well maintained Labrador last wormed & de fleaed. I stated he had been de fleaed on 28th July 15. It was recommended that a flea medication was used at a cost of £40 for 3 month course OR £120 for the year."
• "I was indirectly made to feel guilty and pressured into accepting this '10 day special diet' which consisted of 2 bags of 2kg of dog biscuits."