Pets at Home Beckton Reviews Summary

Store Layout and Stock

Pros:

• "The store is large and spacious with a clear layout, you can always find what you're looking for."
• "The aquarium section is well stocked and the staff member I spoke to was very informative."
• "This shop covers a lot of choices for many different animals, including dogs, cats, reptiles, tropical fish and have an extensive range of foods for most animals, and medical items that you may need."
• "Shelves are always well stocked and there are a huge variety of goods for all household pets."
• "They now have a grooming section and a new tropical aquarium section plus many different areas after an extensive refit."
• "Big shop with a wide range of products from reptiles and fish to all sorts of mammals. There is a vet here and an adoption service."
• "Very nice staff members, wide variety of items for your pets, you can find almost anything."

Cons:

• "For the first half an hour we did not find anyone to serve us."
• "They never have anything in stock and when they receive it, they receive like 5 units."
• "Used to be well run and could get most things but now they've stopped doing some stock in there."
• "Waited in the shop for 45 around the fish tanks... we are closed."
• "Only cash payment after a long way from home to do my dog's shopping."
• "I guess they have something to hide, I don’t know."
• "The shop that I will definitely not return to, the shop has a lot to say, the shop has its own rights."

Staff and Customer Service

Pros:

• "Shout out to the guy selling fishes today, Name beginning with an 'M'? Great!"
• "The staff are excellent and are always very helpful & welcoming and they put you at ease the moment you arrive in the store."
• "Staff was very helpful especially Leanne who provided great customer service, helping me choose aquarium and gave good advice about starting up our tank."
• "Can not overstate the extreme friendliness knowledge and assistance from all the staff here."
• "Really helpful staff members. Needed a fish tank for a specific space in my home."
• "Best customer service ever, I want to especially thank Michelle who helped me every time I went there to buy something and I was so lost as I never knew what to buy!"
• "Very kind service, team members there are always happy to help!"

Cons:

• "Staff think they know it all. Bunch of amateurs."
• "Staff always seem bored and uninterested."
• "Very poor customer service."
• "Service is horrible receptionists don't have any responsibility she always disappeared."
• "Without doubt the most unhelpful & rude staff I've ever experienced (with the exception of one member)."
• "Usually they don't even check up on the customers and we need to call them for attention."
• "Staff member named carol very rude on the till, needs training on customer service!!"

Veterinary Services

Pros:

• "The vet is really friendly and helpful."
• "The vets give good advice, they’re respectful and professional."
• "Visited vet for pets today with a feral cat we been feeding. The staff brilliant."
• "The doctor has good knowlage and also very friendly, tells you the best advices."
• "A section for Vets for health checks too. A dog grooming room at the back."
• "Went to buy fish and had to give evidence of the tank I would be using before they would sell me any fish. Excellent animal welfare."
• "The Pets At Home Store Manager was very helpful following an issue we raised with dissatisfaction at the groom room."