Pets at Home New Malden Reviews Summary

Staff and Service

Pros:

• "Very impressed with the store's stock and also the helpfulness and knowledge of the members of staff."
• "Staff are very polite and very helpful."
• "The staff are helpful and friendly and help me with my pet."
• "Jan was great. She was very informative and happy to find out more details of the guinea pigs age and more."
• "Staff are friendly and helpful."
• "Staff welcome you on the way in and when I asked where to find something she took us straight there."
• "Very knowledgeable staff."

Cons:

• "The Groom Room staff that have taken over recently require significant training."
• "Staff are rude and not helpful everytime I've been there's only been one check out open and a long queue."
• "Horrible customer service. Booked and waited for a couple of months for my dogs grooming, even paid an advance only to be told the last day on arrival that the groomer is not available."
• "Aquatic section staff are always so rude!"
• "Miserable staff, Clare was extremely rude! Lied about an animal's condition, then tried telling us that it wouldn't affect the animal when it is obvious to anyone that it would affect them considerably."
• "Cons: the customer service is very inattentive and rude."
• "I’ve been here lots of times before but tonight the shop assistant was so rude."

Store and Facilities

Pros:

• "Pets at Home is housed in an industrial unit just off the A3 and has plenty of free parking including family and blue badge bays."
• "For me the biggest plus is the in-store veterinary clinic though this is run as a separate business from the rest of the store."
• "This is a large supermarket-style pet shop with a large range of goods for all types of pets."
• "Massive store with everything you could want for your pets."
• "Big, well stocked and they also have the vets and dog groomers on-site, large fish collection and a few reptiles/spiders."
• "One of the better Pets at Home Stores as it is usually fully stocked."
• "Well stocked Pets at Home store with an attached vets and grooming centre."

Cons:

• "The only thing that brings down this place is the noise of the children."
• "Car park isn't great and the actual shop is a bit of a pain to find off the flyover."
• "The cons would be the downside of welcoming dogs - that they piddle over the stacked and lower shelved goods."
• "Customer service is horrible here. Only good thing about this place are the Vets..Grooming and the main shop its self."
• "The vermin in the shape of pigeons, mice and rats that are inevitably be attracted to such a building."
• "The cages are small and a bright light over them ( not necessary)."
• "Since they had travellers in part of their car park, they have closed off most of it leaving approximately 8 disabled spaces, 10 parent & child spaces and 8 for everyone else."

Products and Animals

Pros:

• "Lovely products for every animal."
• "Also bought some rainbow coloured poop bags. Nice change from the usual stripes."
• "Great selection of exotics including lizards, snakes and tarantulas."
• "A great place to get both goodies for your pets and small pets as well like rabbits, aquarium fishes and even spiders and tarantula!"
• "Tidy, good selection of pets for sale from the normal hamsters, rabbits tropical fish to some more exotic types, such as, lizards, snakes and tarantulas, with all the associated items, tanks, food and a like."
• "The packages of food and beddings are very intuitive, with a wheel drew that highlights who is allowed to use it."
• "Large selection of pretty much anything for common pets from small critters to fish and birds."

Cons:

• "Terrible fish tanks. The motors don't work."
• "Live rodents kept in small tanks, and staff members not hugely knowledgeable on their care."
• "But last time bought quite a few aquatic fish plant for my two tanks and was horrified to see a massive infestation of snails!"
• "They don't have a very good choice of leads and collars for dogs. Not even a basic plain leather."
• "THE ANIMALS are old."
• "The prices are a little high, and the products are very generic compared to what you can find online."
• "Some adopted pets have illnesses though that the store don't know about."