AutoChoice Car Supermarket Limited Reviews Summary

Customer Service

Pros:

• "Excellent service."
• "Chris was a fantastic guy to buy from, from beginning to end of my buying journey."
• "Outstanding service throughout. Chris was amazing."
• "Rob the salesmen was lovely and really helpful from the point of enquiry."
• "Very friendly and hassle-free, very relaxed, and efficient."
• "My experience purchasing a vehicle from AutoChoice was excellent, big mention goes out to Rob."
• "I recently purchased an EV from them, and the entire process was really smooth."
• "Had an amazing experience! Chad had dealt with my deal. Very professional & helpful."

Cons:

• "Purchased a car less than a year ago.. Will never come back or recommend any friends or family."
• "Post purchase experience though is that they're a bit “wheeler-dealer-y”."
• "The whole buying experience from start to finish has been excellent. Chris who was helping me with the purchase of my new car was friendly and knowledgeable. There was a small issue with the back wiper on the car, but instantly Chris offered to have it fixed."
• "DO NOT...DO NOT PATRONISE THIS CAR DEALER. This is probably the least professional car dealer on earth."
• "Initially the garage were friendly and receptive. After purchase the car seemingly developed a problem which turned out to be BOTH front wheels being loose and on the cusp of falling off."
• "Horrible experience and inconvenience for 6 months."
• "Friendly staff when they selling, but not so good quality cars, non-negotiable prices, unfortunately."
• "AVOID THEM IF U CAN !!! Don't buy anything from them first u will hear what u need to hear to buy then u will b told to f...k off."

Vehicle Quality

Pros:

• "The car is gorgeous! Rob the salesmen was lovely and really helpful from the point of enquiry."
• "An amazing experience with Autochoice. Rob was extremely helpful and professional from the start to the purchase."
• "An excellent experience buying from here. The car I bought was in excellent condition at an excellent price."
• "Very happy with this company. Purchased a BMW XDrive M Sport and had an issue with the car as I was driving it home."
• "Absolutely top notch service from the word go! No pushy salespeople only helpful patient advice."
• "Everything from the video I was sent looked good the car had no scratches or damage and everything was good."
• "Purchased a Range Rover SVR from auto choice. The car had an issue with parking sensors. They booked it into my local Land Rover dealership and got it fixed for me at no cost to me."
• "Fantastic service received from James at Autochoice. I bought my sons first car here and the cars a reasonably valued and in very good condition."

Cons:

• "Purchased a car less than a year ago.. Will never come back or recommend any friends or family. How on earth is my head gasket gone and DPF extremely clogged up within less than a year of purchasing the car."
• "Initially the car buying process was a breeze; they were willing to hold the car for me without a down payment and getting in the drivers seat and purchasing was all fairly straightforward."
• "I bought a Nissan qashqai it was advertised at 7000 miles when I got the car it was sitting at 8000 miles I enquired but got no where I have also come to notice the 12v plug isn’t working either and marks on car roof inside."
• "Everything from the video I was sent looked good the car had no scratches or damage and everything was good. BUT From the moment of picking up the car (and I travelled 5 and a half hours to get there) the car was damaged in multiple places."
• "Friendly and seemingly helpful staff but sold me a lemon. Bought a 4 year old Discovery Sport and have spent £5000.00 in repairs in the 2 years I've had it, with £3000.00 more needed."
• "I bought a Renault Clio with 55,116 in June 2022, the mileage now is 57,000, they said it was serviced and MOT in March. I thought the suspension was suspect and I booked it in with The Renault garage to check over."
• "I bought a 2015 V40 for just under £11,000 from this garage less than a month ago. First time I drove it I noticed a strange noise on changing down gears."
• "I've had to change my initial review as unfortunately I was overwhelmed by the fact I'd bought a car that looked amazing. They promised me I'd get the log book for the vehicle after a month of purchase but it never came."