Globe Motors Blackburn Reviews Summary

Customer Service

Pros:

• "Great team at globe motors, I was coming a long way and wanted to take the car back with me if it was ok, I needn't have worried it was all it should be, well prepared, tested on motorway and A and B roads couldn't ask for better service, would use them again, a cut above the rest."
• "Excellent service from Jav and his team."
• "The staff were very friendly, no pushy sales tactics, they gave us as much time as we needed."
• "The entire team was so accommodating and professional... they treated us like we were family."
• "The staff are very helpful and obliging would buy from here again 100%."
• "All the staff were polite and efficient there were no pushy sale pitches just good honest advice and help."
• "The quality of service, professionalism and knowledge provided by the staff was outstanding."

Cons:

• "Since purchasing cara from Globe motors less than 2 years ago the car has had to have a new radiator, new shock absorbers, 4 new tyres, a new exhaust."
• "Bought a vehicle here mar 2020, since purchase i have had tie rods inner and outer cut off and replaced, brake caliper replaced, suspension bushings front replaced."
• "The car developed an intermittent weird groany noise somewhere in the front suspension."
• "The steering rack has failed this car is on finance and I have spent the whole car value fixing it with 18 months left on the finance package ripped off badly and must post this."
• "Unfortunately the vehicle returned to Globe for work/faults that needed attention."
• "Disappointed with the lack of professionalism and customer service from this company."
• "Will not be viewing more cars here."

Vehicle Quality

Pros:

• "Every car regardless of age looked really well looked after."
• "The car was in perfect condition, fully serviced with 'peace of mind' RAC warranties."
• "Vehicles are all outstanding and immaculately prepared."
• "The car has been perfect since the day we bought it."
• "Good selection of used cars that have been meticulously prepared both cosmetically and mechanically."
• "All the cars were cleaned, polished and serviced to a high standard, even under the bonnet, this gave me confidence in the garage which was also spotless because of the pride they took in their work."
• "The cars were all polished and clean, inside and out."

Cons:

• "Had a slight issue with my vehicle shortly after purchase, this was fixed quickly and free of charge by Globe, no issues since."
• "They gave the 3 month warranty and during that time the dirt plate behind the brakes broke."
• "Had a faulty oil sensor on the car I bought after 2 months... everything was covered by warranty."
• "The golf turned out to have a small radiator leak (very hard to detect), and they paid for my local garage to fix it."
• "After purchase a fault arose as is expected in any used vehicle - Bill & his team sorted the issue without fuss or expense to myself."
• "They replaced the tank for a new one within 2 days."
• "No hassle, no excuses they promptly had the problem diagnosed and fixed in the same day without charge...I couldn’t be happier."

Customer Experience

Pros:

• "Really happy with my new car and will definitely recommend Globe Motors to family and friends."
• "Thank you globe Motors of Blackburn for making our car buying experience a pleasant one."
• "I would happily buy again in the future as I felt very re-assured with the professional experience and buying from a very trustworthy team."
• "Nothing was too much trouble and our requests were dealt with swiftly."
• "Absolutely fantastic service from start to finish! Nothing too much trouble."
• "An excellent, enjoyable car buying experience from start to finish."
• "The overall experience I had with Globe Motors was fantastic and I would 100% recommend them to anyone looking for a used car."

Cons:

• "Because of covid 19 we were made aware of social distancing we were shown to the showroom entrance and a table set out with gloves and hand sanitizer."
• "Full covid measures in place awaiting preparation and pick up of my new car."
• "Always good to wait until you leave a review just in case weeks down the line you have problems!"
• "I’ve waited to write this review because I was interested to get a feel for what the after sales/servicing experience is like at Globe Motors."
• "From the outside, the garage did not look much and I seriously considered if I was in the right place."
• "Been picked up from their local train station was a nice touch."
• "Keep it up! You are the best 👌"