Address: 26 Canterbury St, Blackburn, BB2 2HP, United Kingdom
Phone: +441254658760
Rating: 4.4
based on 501 reviews.
Customer Service
Pros:
"All the the staff, both sales and reception were friendly, knowledgeable and helpful."
"Paige and Cam were efficient, professional and pleasant to deal with."
"It was a pleasure to deal with North West Autos from start to finish, Patrice is a credit to the company and kept me informed all the way."
"The customer service at this dealership is outstanding, all of the staff are professional and friendly and make you feel comfortable and welcome at their business."
"Absolutely amazing service from Paige at North West Autos."
"The guys here are friendly and very helpful."
"All the team were really friendly and helpful."
Cons:
"I rang up aftersales and it took over 2 weeks for a reply."
"there's no passenger wing mirror ('we're waiting on a part'), air suspension fails, airbag warning light and brake warning message."
"Warranty is a joke, worth zero!"
"Buy a car online from these at your own peril."
"Do not buy from this car dealership go elsewhere. Do not make the same mistake I did. You have been warned."
"After purchasing the car the problem happened the very next day."
"So far I'm happy with my car but the after sales/customer service experience leaves a bit to be desired."
Vehicle Condition
Pros:
"Lovely, lovely car in great condition!"
"Thanks for making the purchase of a used vehicle as straightforward as possible."
"Came in to see a car that we had seen on the website, greeted with a smile and absolute no hassle."
"Couldn't have asked for a better service, they went to the ends of the earth and back to help us any and every way they could to get us the perfect car."
"Great service...car only had age marks...was otherwise perfect and they went above and beyond what was needed for a used car sale."
"Just bought a fairly old Ford C-Max from them and living over 100 miles away found I could completely trust them to present the car for collection exactly as described in great order."
"Very, very please with my Audi A1 from an excellent dealer."
Cons:
"The car was filthy inside and outside."
"Upon arrival viewed car! What a state it was! Nothing like the photos or description, rear bumper was hanging off and a bad attempt to repair it using self tapping screws had failed."
"It was faulty on multiple counts."
"The gentleman in charge has refused 'if you want a good car should of bought a new one' is what he told me on the phone."
"This is a loud metallic noise when turning the ignition on to start the car."
"Car was dirty from inside and AC was broken which wasn’t mentioned in the description."
"Oil leak all over under the car."
After Sales Support
Pros:
"They have their own mechanics on site, so if there is any issues during the warranty period they can fix it for you."
"Staff are very nice and very helpful/knowledgeable especially Ahmed."
"Much more positive experience than other garages visited."
"Ahmed's level of customer service was unparalleled, the car was as advertised with no hidden surprises."
"They are some of the friendliest people, it's a comfort environment and they do the work required in their in-house workshop."
"All the cars we saw were in great condition and they did an MOT and service before giving me the car."
"Cars are fully serviced and MOT done before sold."
Cons:
"Will not return our calls or emails they show no interest once they have your money."
"The afterservice is shocking and it seems like once they have had your money then it is hard to get any response without having to keep calling them."
"The sales woman wouldn't even ask the manager to make the adjustment, taking the decision into her own hands."
"I put a deposit down on a car and was told it would be ready in two weeks. I had to consistently chase the garage to get an answer as to why the car was not ready."
"The delay wasn't the fault of the dealership but they didn't keep me in the loop - the communication between the individuals/teams there felt lacking."
"Instead of trying to resolve the issue they decided they would threaten me with legal action for defamation of character."
"Took the car back was told by aftersales to bring it up a month later and they'd fix the problems and give a courtesy car. The date came and went."
Integrity and Honesty
Pros:
"I would definitely recommend this company."
"Ahmed was very knowledgeable and made me and my husband very comfortable."
"Whilst the car was prepared and the MOT was done, I received a couple of update calls to assure me things were moving at pace."
"We found the perfect one instantly with all the choice to offer us."
"Jimmy, Bash and Kam were friendly, welcoming and looked after me very well."
"Patrice and Kam couldn’t have been more professional and friendly."
"Would definitely recommend north west autos to anyone looking for a new vehicle."
Cons:
"The sales man promised that car is in excellent condition. Not recommended this place for buying vehicle."
"Very, very poor aftersales and I would not recommend even to my worst enemy to buy from this company."
"My advice to you my good people be very very careful when purchasing A vehicle from North west autos in Blackburn."
"Just for that lie and not sticking to their word from the sales team its a 1 star from me."
"DO NOT BUY FROM THIS “COMPANY”"
"Purchased my Mercedes E clas after two weeks the engine light came on and I went and told the garage and the manager said that it is not our problem."
"I understand that things can go wrong with cars however I believe these guys to be purposely neglectful and deceitful."