Vision Express Opticians - London - Swiss Cottage Reviews Summary

Customer Service

Pros:

• "Cannot recommend Vision Express highly enough."
• "The staff provided invaluable guidance, helping me find a pair that suit my face."
• "I'm really happy with this shop, they are really nice, efficient and helpful."
• "Everyone I had dealings with was organised, efficient and very professional."
• "I always feel really well cared for with kind and knowledgable assistance throughout the all tests."
• "Very professional service."
• "Staff gave me a very lovely welcome and was very helpful."

Cons:

• "The lady who was doing the eye test was impolite, the tone of her voice wasn’t nice at all."
• "They treated me very badly just because I said I was going to buy glasses somewhere else."
• "He rudely told me I couldn’t be helped rather than being nice and at least trying to listen."
• "I was ultimately refused a refund for the eye test."
• "Dealing with customers really bad when using the NHS voucher."
• "They didn’t help me picking the right lenses but rather sold me the most expensive thing."
• "Don’t go there, they won’t help unless you immediately intend to spend."

Product Quality

Pros:

• "Good selection of frames also."
• "The in-house optician was especially knowledgeable in assessing my current optical health and identifying areas for review."
• "All the latest technology combined with useful advice and suggestions. NO heavy sell."
• "Phenomenal customer service from Rohit and his colleagues."
• "Service was great, nice products, and offer multiple options."
• "Great prices and service. Especially during Covid lockdown when my glasses broke and I needed a new pair."
• "Great range of frames and staff were very patient with me taking ages to decide!"

Cons:

• "Yesterday my glasses broke, the arm came off my glasses."
• "They sold me the vision test but the Pupillary Distance measurements (which is needed for glasses) is missing."
• "I had to pay for oct scan even though I don't want it."
• "Optisions are great, but I believe they have a scam process to order 'improper' lenses to force you to pay £35 for 'correct' lenses."
• "They want the glasses to be brand new in order for them to accept responsibilities for the poor quality."
• "I will never use Vision Express again."
• "Changed for another two pairs for one of the glasses to have thicker lenses making them too heavy."

Staff Expertise

Pros:

• "Been using them for ages, every optometrist there has been great."
• "This young lady advised and helped me pick a pair of frames that best suited my face shape and needs."
• "Wonderful friendly, polite, knowledgeable staff."
• "Very competent and friendly staff at Vision express Swiss Cottage."
• "Very competent, efficient and caring staff."
• "Friendly, professional, knowledgeable and very helpful."
• "The optometrist, Rohit Kaushal, has been very helpful and is particularly knowledgeable on prescriptions, eye health and ongoing eye care."

Cons:

• "Staff are pushy and won't do anything remotely near to closing time."
• "Vision Express Swiss cottage promote price matching with a sign next to their entrance. When we found a cheaper price at another provider, the salesperson was very reluctant."
• "Literally the only optician that has ever tried to charge me a fee to fill out a simple form I need to expense the test cost with my employer."
• "They included oct scan with the test without asking."
• "Here they ask for a £20 fee to cover a £30 eye test."
• "When I actually turned up for the appointment I was told they would only redeem £15 for the voucher."
• "The optician I saw was unbelievably unprofessional and reluctant to see me for another contact lens fitting."

Customer Experience

Pros:

• "I was pleasantly surprised how thorough, knowledgeable and caring she was."
• "Very happy to be there🥰"
• "It was a pleasure to go to this branch of Vision Express."
• "Really impressed with the store - massively helpful and felt they went out of their way to accommodate me when I was time pressured."
• "I recommend them highly!"
• "I will truly recommend the Vision Express especially Swiss Cottage Branch 101%."
• "I will be coming here again :)"

Cons:

• "I am not a happy customer."
• "I have been with this branch for many years and rate them highly."
• "It’s a shame I have to give such a bad review."
• "Never again and do not recommend."
• "I’ll take my business elsewhere and will not be returning to vision express."
• "I also wasted time visiting this store, trying lenses, and complaining about the discomfort with lenses."
• "Poor customer service and poor repairs service."