Specsavers Opticians and Audiologists - Surrey Quays Reviews Summary

Customer Service

Pros:

• "Isaiah was amazing - he went above and beyond"
• "Person who did my test was also super friendly and great."
• "Again, very courteous staff and although busy, they were fairly organised, keeping waiting times to a minimum."
• "The Practitioner named Jas is really good at his job. Giving full information and answer all the questions promptly."
• "The assistant manager (Rhys) of the store tried his best to adjust my spectacles, and his professional service did make my glasses fit much better onto my face."
• "Had a great experience and lovely staff members. They were busy but managed to keep on top of things well."
• "When I came to the store, I was welcomed with a smile by Rhys and sumaiyah they were friendly and approachable, the whole team was excellent from the optometrists nuara to the staff especially tyisha and Laura they helped with the pricing of the frames, I definitely recommend Surrey quays Specsavers to everyone."

Cons:

• "I turned up for collection at the allotted time only to be told they hadn't arrived yet. No phone call."
• "I booked for an eye test. I was there on time for my appointment to be told that I wont be seen in less than 1 hour as there were 3 ppl before me."
• "The asian woman at the reception on Sundays is the most irritating and arrogant."
• "Made appointment and sat waiting for 30 min. Really poor customer service."
• "Will never ever recommend this optician to anyone at all, I had an issue with my lenses and I went to the store at least 4 to 5 times and told them about the issue I had, they never sorted it out"
• "No social distancing, crowded, late with appointments and unfriendly."
• "Terribly poor customer service/communication."

Product Quality

Pros:

• "Fantastic service at Specsavers surrey quays... how affordable the selections were!"
• "The eye test was quick and efficient and the lady who spent time making sure the fit was correct did a good job."
• "For only round £30 you get a full eye test with special eye xrays, they search for cancers and anything wrong and you get to talk to an eye doctor."
• "Really good customer service, very helpful and helped me get the glasses I need."
• "Helped me pick the right glasses for my needs, not to mention how affordable the selections were!"
• "They have a reasonable range of adults and children's glasses. The company has good deals on glasses."
• "Great service from specsavers Surrey Quays the advisor I saw was extremely knowledgeable with all the different frames and the various of lenses that the shop provides."

Cons:

• "They scratched the lens of one of the two new pairs of glasses I paid for."
• "Over priced and they tried to rob me with coating extra £30, where's superdrug or elsewhere coating is offering free with the glasses."
• "They returned them to me scratched in several places and dirty!!!"
• "Very disappointed the staff foold me about the lenses and they or only interested in getting the money from me but didn't care about what I was interested in and I end up paying 150 £ for a very bad quality lenses that I asked to be thin 1.74 but the final product was a pair of glasses that were very heavy and very thick lenses...."
• "Ordered two pair of glasses, one wasn't delivered but nobody notified me."
• "Absolutely rubbish service. So my frame broke after a couple months from purchase at this branch."
• "The pair I managed to receive is useless because they measured my prescription wrong and wearing the glasses is very unpleasant."

Staff Attitude

Pros:

• "Isaiah were very nice with me explaining everything about the prices and glasses."
• "Had an eye test by Sajid, best eye test ever, showed everything, explained what was happening and why."
• "I didn’t get a chance to get a name, but the lady who was wearing a hijab was extremely friendly and polite."
• "Was also given a contact lens trial where I was taught how to put my contact lenses in by a very professional staff member who put me at ease."
• "I had a fantastic experience at the opticians in Surrey Quays shopping centre."
• "Staff in.here are great and allways happy like actually like their job happy all round and very helpful that's good in anyhoo.staff make the business and this opticians have the staff for that also they have a nice selection of glasses."
• "The staff here are amazing. So friendly and always make you feel welcome."

Cons:

• "The Optical Assistant immediately accused us of damaging the glasses, to which we took offence since it was untrue and he had no evidence backing this claim!"
• "They are lazy and could not be any more unhelpful if they tried i no idea why anyone would employ these worthless people."
• "The only downside it the security guy is rude and miserable."
• "The place was crowded with people and no social distancing was adhered to."
• "Few members of staff extremely rude and intimidating."
• "The staff were far too busy to put any care into the service provided and the eye test was very poorly conducted."
• "Harriet has absolutely horrible customer service, I just went in for an enquiry and he replied absolutely patronising and unprofessionally..."