B&Q Leyton Reviews Summary

Customer Service

Pros:

• "Mick/Nick (it was a bad phone line), manager of the Trade Point desk, did me a real solid yesterday."
• "Then at the checkout I had a lovely conversation with Abby who helped me with a plant multi-offer."
• "Today I went into B&Q Leyton branch for a new kitchen design and received the best service from Asif."
• "Noticeable improvement from a few years ago. Plenty of very helpful friendly staff, store very neat and tidy, prices not bad."
• "So grateful for the amazing service from Pablo."
• "I would like to express my immense gratitude to Nikki for her exceptional assistance with my return."
• "Everything we needed was stocked (outdoor plants), employees all positive and helpful."

Cons:

• "I give a one star to start off with as s member of the kitchen team was the most rude unhelpful person I have EVER come across."
• "Horrible service, horrible environment to customers and terrible customer experience."
• "Hands down the worst customer service I have ever received."
• "Very disorganised, staff seem to just randomly roam about."
• "Stuff untrained and not to happy to help customers...they have an attitude that makes customers go away...."
• "What I have dealt with are bored and disinterested staff that generally have no idea, either about the item you want or where you might find it."
• "AVOID THIS STORE THEY WILL WASTE YOUR TIME. This store is very bad the staff are very rude less than helpful."

Store Layout & Stock

Pros:

• "Very large and spacious chain DIY shop. Great location in a busy shopping area with a lot of parking space."
• "The store have wide range of materials. However they have almost no trolleys."
• "Went there to find 2 colour of paint, as the shop is massive and there’s 10000 different paints and colours I’ve asked a worker to help me find what I’m looking for... another worker approached me that was really helpful and helped me find what I was looking for."
• "Everything we needed was stocked (outdoor plants), employees all positive and helpful."
• "Big store with outside garden area for all your garden needs."
• "fairly large DIY store with a dozen selections of bathroom and kitchen layouts, as well as a large garden centre."
• "Large range of products and helpful staff."

Cons:

• "Good amount of stock, huge store but no trolleys anywhere in sight."
• "This store is always woefully understaffed at the tills, the stock is hit and miss and its consistently disappointing."
• "Exceptionally poorly organised store."
• "Lots of items damaged (never buy wood from B&Q, you will be lucky if you find a piece that’s straight and undamaged)."
• "This place is a mess, items are all over the place, price tags in the wrong places."
• "The route is complicated for first-time visitor, so many roundabouts and turns!"
• "Takes ages to find anything in the labyrinth it is now."

Staff Attitude & Availability

Pros:

• "Staff are friendly and helpful, but not always easy to find a member of staff free if you need some help."
• "Staff helped to choose the right amount of materials and suggested the best ones to fit our needs."
• "The staff are always welcoming and friendly here."
• "The few staff do try to help the customers as best as possible and are generally courteous."
• "I'll start this by saying I'm no DIY expert. The staff here were able to answer my questions and very friendly and helpful."
• "It's a big store so you should get pretty much everything. Knowledgeable and friendly staff."
• "Very, very friendly knowledgeable and professional staff. Shame not everything I wanted was stocked but only one item. Good to check stock levels before taking your trip up there."

Cons:

• "Extremely difficult to get help from staff. They seem to be spread pretty thin."
• "Trying to find assistance is so difficult as none of them want to make eye contact."
• "For such a massive store they need to have more customer service staffs to help customer find what they need."
• "She is really rude to others, she will talk to you in an inappropriate way."
• "Customer service is dreadful here too."
• "The staff working here have absolutely zero customer service skills and are an absolute joke!"
• "Staff are incompetent and rude."