Vision Express Opticians - London - Chelsea Kings Road Reviews Summary

Customer Service

Pros:

• "I reccomend anyone who wants to get some good frames with good service to attend this vision express."
• "The front desk were helpful and friendly."
• "Never fail to be impressed with Vision Express - I use the Kings Road branch. Talented, knowledgeable and friendly staff and their service comes with a very affordable price tag too."
• "Polite and friendly, very reasonably priced."
• "Not sure why every one else is complaining - the service was exceptional."
• "Brilliant lady in Chelsea king’s road London, honest never tried manipulating result to sell glasses, she just advice politely, I am really very pleased with service she provided and the decency of her attitude."
• "All other members of staff including Tom, who booked me the appointment over the phone were friendly and welcoming."

Cons:

• "I called the branch and was hung up on 6 times on Friday."
• "I have called back 3 more times and no one will answer the phone."
• "They were so rude and impatient that even though they are the branch closest to me I’m sticking to the Chiswick branch due to their horrible ways."
• "The store staff are rude and unhelpful and customer 'care' just lies to fob you off."
• "The optometrist there, an asian man, was particularly rude and seemed very unhappy to be there."
• "This store provides worst customer service I have ever seen in my life."
• "Worst customer service ever, no transparency about prices."

Product Quality

Pros:

• "I’ve eventually got a box of trial contact lenses, and after they were finished I bought 30 pairs of daily lenses and was pretty happy with a quality of it."
• "I am in love with my glasses and have recommended this particular store to all my friends and family."
• "It is the first time I have had varifocal lenses. They took a couple of days to get used to, but now I could not be without them."
• "I’ve got my glasses and very happy with the service and my sight looks a lot sharper!"
• "Need to say, the quality of the glasses is great and the Optometrist did a great job."
• "I am so grateful for such good service by such a friendly professional."
• "They have superior hygiene standards, the staff is always friendly and happy to help."

Cons:

• "I was shocked when the rude shop assistant put his dirty hands on the crystal of my glasses, deforming them."
• "Can’t see well with the new glasses (expensive too) made, despite eye tests."
• "Also, you change type of lenses to a better one after you have been ensured that there is no price difference and you find out that your direct debit has more than doubled."
• "They got altered 4-5 times and I still couldn’t wear them as they gave me headaches/ the view was diagonally."
• "The lenses make me dizzy and my vision doesn’t feel comfortable."
• "Unfortunately the glasses gave me eye strain and headaches."
• "To my disappointment, the new glasses did not provide clear vision like my old glasses did."

Delivery & Communication

Pros:

• "Received message few days later my glasses are ready for collection."
• "I was totally well serve and I'm very happy."
• "I would highly recommend my family, friends and acquaintances to avail the services of Vision Express at Chelsea, London."
• "Really enjoyed the service at King's road store, I liked the service, staff, and mostly, big thanks Minakshi!"
• "I definitely recommend it."
• "I was able to get eye test appointment on the same day."
• "I was really impressed by the high level of customer care I received."

Cons:

• "Despite visiting the shop and inquiring about my order on 12th July, no one checked if it had arrived."
• "I have been waiting for 2 months for a pair of glasses."
• "It's now been 6 days and still no sight of my glasses."
• "I have called the opticians multiple times and they tell me they will up date me, but I do not get a call back."
• "I had an eye test at this branch in early August and am still waiting to get my glasses sorted out in mid October."
• "I have been waiting for my glasses for 20 days and still have not received it."
• "Originally promised new glasses in 2 days, now been waiting 6 weeks."